Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
6,717 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Overstock.com is listed under Furniture Stores.
Overstock.com (overstock.com) has 6,717 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
Showing 2,834 reviews with 1 star · Clear filters
I actually did not give a review of 3.6. The service was beyond awful-again not accurate.
By Mary A.
Response from Overstock.com· Sep 4, 2026
We appreciate you taking the time to share your feedback. We are concerned to hear about your experience. We are reviewing this.
Over a week still haven't received order and none of the links provided give me any information.
By Phyllis K.
Response from Overstock.com· Sep 3, 2026
We sincerely apologize that your order has not yet arrived and that you're having trouble getting tracking information. To provide further assistance, we have reached out to your email.
Again you failed. The rug was ordered and then cancelled by you because it wasn’t available. It is always something with you guys. Why do I bother
By Maria
Response from Overstock.com· Sep 4, 2026
We sincerely apologize for the frustration and disappointment caused by the cancellation of your rug order due to unavailability. We understand how disheartening it is when expectations are not met, and we regret that this has been a recurring issue for you.
Apparently, the item I ordered was out of stock. I was never notified and waited two weeks for the item to ship. When I called, they were unapologetic and said that my order was canceled, and there was nothing they could do to make it right. I wasted two weeks and now the item is out of stock elsewhere, so I’m also out $1000. I was never notified of the cancellation.
By customer
Response from Overstock.com· Sep 4, 2026
We sincerely regret the frustration and significant inconvenience this situation has caused. We are actively reviewing our notification and inventory management processes to prevent similar issues for our valued customers.
Never received any emails, stating my order was placed. When I went to look for my order, it said I never put in an order yet. My card was charged. I could not get any tracking information because they said I didn’t have an order when I finally called. There was an automated system could not talk to a person. It kept saying it would give me tracking information but then it would tell me something went wrong and not give me any tracking information. I have been waiting over a month and still have not received my order.
By Susan B.
Response from Overstock.com· Sep 7, 2026
We sincerely apologize for the trouble you experienced with your order. We understand your frustration with the confirmation and tracking information. We have sent a direct message to your email. Thank you for bringing this to our attention.
Pillows were not what we needed, and Overstock has a HORRIBLE return polucy.
By Michelle
Response from Overstock.com· Sep 3, 2026
We appreciate you sharing your experience regarding the pillows and our return process. We are actively reviewing our policies to improve customer satisfaction.
your cancellation policy and procedure is too long and complicated for the elderly group of people.
By customer
Response from Overstock.com· Sep 3, 2026
We appreciate you sharing your feedback regarding our cancellation process. We are actively reviewing our procedures to ensure they are clear and accessible for everyone.
The coffee table I ordered was delivered damaged. The part that was damaged was visible from the outside package as that area was punctured through and I could see the broken parts.
By Mindy Park R.
Response from Overstock.com· Sep 7, 2026
We are very sorry to hear about the coffee table and the visible puncture on the packaging. We are taking steps to address this issue. A message has been sent to your direct email.
