I reserved last minute move, very good price! Confident, & on time as promised
The company is actually verified to work with major carriers and brokerages in the states. This is the only reason I chose them. I believe they are tied with top quality carriers, and that’s how my move went. Anyways I’m only writing the review because my rep basically begged me because they don’t have enough reviews about them. She stated everyone has a fantastic transition dosent care to write. Which made sense. And I was happy to write, although I did wait until the delivery just to make sure everything went well. Well, yes, all except the last bolt to the twin bed. I myself have experience in the moving (being moved by my employers constantly) so this is not my first time at this. I decided to give them a try, and after doing lots of research and basically comparing them, and finding out that most work together. I should point that out because the price difference between all the once I spoke with was only $150-$250. They were in the middle. I went with my gut and chose the rep with the best personality who is M**** (she told me not to write her name or the review will get deleted, which happened to her coworkers, also I must point out I did NOT reserve her even though my gut told me to do so!). But she was a sweetheart and very caring. Covered every question I had, so I went with my gut. I chose her mentaly because I believe SHE would be the one behind me if all hell broke loose (which happened to me in my last two moves). My move was 2.5 bedrooms and I was worried about the insurance aspect. When I spoke to her she assured me that insurance is included, I ran their license and sure enough they are! The only thing I hated but thats why I got the better rate was the 5 day window flexibility because we were in a complicated area, and it being a last minute move she explained I had to be very flexible or the carrier would not accept the job, which made me think twice about hiring them. I then called another company to compare details (stupid me because I just ended up reserving them because I was tired) and that is when they told me a lower rate, I sent them the other company quote and they beat it by about $65 dollars (I wasn’t looking for the price, I was looking for a guaranteed pick up date). They told me they will show up within a 3 day window. But the more I spoke, my gut kept telling me something was off. So I decided to call M**** back and told her how I made the reservation with the other company, and she explained that she isn’t able to book the move for me anymore unless I officially cancel them with a written email, because apparently they are their “sister company” and the price difference they gave was because I forgot to add Vac, Iron board, Cat tree, 2 Suitcases. So her price based on lists was actually still better when she took them off. Anyways I sent the other company an email, and they said 72 hours to get money back, and I am loosing a part of the deposit. Which is fine, because at that point I was so pissed that I didn’t listen to myself. M**** explained that the reservation can only be made after written notice ti the other company. She walked me through everything. And she explained that sometimes what other companies don’t explain that is inventory has to be exactly the same for you to truly know if you have the price comparison accurate. The other company did not tell me that, so I felt they basically lowballed me. M**** also explained that when a company outbids the price too high they can get a lower rated carrier, and that’s not what she had for me. I just had to trust. So I did. And am glad!!! After the delivery time, the only thing that was missing was a bolt they lost I guess during disassembly!!! I went to Home Depot and bought one really quick and they put the bed back up. They did leave all the materials behind which I didn’t appreciate, but they explained that they are moved and not housekeepers. M**** had her manager call me and follow up about the experience and called me twice later as a follow up, asking for a review, because she stated company is fairly new as a sister company, but with same exact drivers/loading crew and carriers if not better. So this is my experience, and the only reason for 4 stars, is because of the screw missing. PLEASE MAKE SURE TO HAVE ZIPLOCK BAGS FOR THE GUYS AND DINT LET THEM TAKE THEM keep the screws that part was very annoying but based on previous moves I had in the past through a huge company this was nothing to worry about!
By Katlynn R.