OutletPCReviews of outletpc.com

Will literally lie about items not meeting their stated specs, and try to charge for returns. I suggest you go with a trustworthy company like amazon or newegg. Worst customer service!

Got a few parts through OutletPC while building a computer. Once I got all the parts together and put everything together there were some issues getting the BIOS up and was able to figure out it was my processor. Customer support was very patronizing and insisting that it couldn't be any of the parts and even if it were the processor it must be because the pins were bent and if so they wouldn't cover it. I eventually sent it back after the recommendations of multiple other people however OutletPC would not cover shipping costs, I was only able to figure out that it had arrived because of my UPS tracking number and once it had arrived they wouldn't give me any updates on the process. After 7 days I started calling them to make sure everything was okay and to check on what was going on but they still wouldn't give me any answers. 5 days went by and a few more phone calls to the point where I decided to get in contact with their sales which were completely more competent and helpful than the people meant to be getting back to me about my defective parts. The parts were defective, covered for exchange and had been ready 3 DAYS prior(still 9 days after having gotten there) and that he could have it shipped that day and take 2-3 days to get back to me. The package didn't leave until the end of the next business day and took an additional 6 days to arrive. Newegg covers shipping and has received, checked, and replaced defective parts of mine in the past in under a week and it took nearly a month and an outrageous amount of shipping fees for the same thing from OutletPC.

Not only did they send a 1 ounce envelope (my items were supposed to be in BOXES and would probably weigh 4 pounds), to the WRONG address, but the garbage customer service representative told me there was nothing he could do, to call my bank then ACTUALLY hung up on my face. I called them back, was put on hold for 25+, then was cut off the call. I redialed and was put on loop forever, which I can only assume means they banned my phone number. I filed a chargeback case through my bank, and wasted over 3 hours of my time between phone calls. If you enjoy being treated like crap and being out of your money for a while, then this company is for you. Spend the extra $5-10 per item and buy from Amazon.

Terrible customer service! My wife purchased an SSD by for me as a gift and got the wrong kind. There is no way to cancel your order once placed. You have to wait until their phone support over seas is open. Speak to someone who you can BARELY understand and get treated like crap. In the event of a return you are responsible for the return shipping even if you simply mark the package "Return to sender." The customer service rep I contacted on 03/12/2019 at 3:12PM EST was rude, interrupted me every chance she got and offered me no help at all. I think I'll stick to Amazon where their customer service is MUCH better.

Bought some Cpu Arctic Silver thermal paste from these guys. It was stated as 2.7grams. I buy this brand all the time from newegg - usually 1.7grams. I received the supposedly 2.7grams from outletpc and it is literally 3x smaller then the 1.7grams amount I ordered off of new egg. These guys blatantly false advertise products, write fake reviews, and delete the bad reviews. I know this because I posted a comment to warn people not to buy the product because it was falsely advertised and very misleading, and of course, they never allowed it to post/deleted it! Scammers. Don't shop outletpc.

Ordered a CPU for $180 from these fishy guys. Big mistake! A week later an empty envelope arrived. I called them about the problem. Their representative Mike promised to fix the issue and requested additional information. Two days after providing the info, I phoned back. Same Mike was rude, hung up on me and banned my phone number. I haven't been able to reach them via my phone ever since. Several emails later, I received the only reply "Please file a claim with your bank regarding this shipment." So I did. A chargeback is now in progress along with a consumer complaint to the FTC. Do not waste your time buying from outletpc! The only thing they'll deliver is a headache! There are better options like Amazon and Newegg.

Do not reply to emails and lied about shipping dates . I paid extra for expedited shipping as I needed it ASAP and still not received item a week later .

Whole company is stiller.i order laptop and they send me plastic fan.and when I ask the company they said they didn't sent it.and they stole my $711 dollar..never ever but anything from this company.this is a big time sacme.....beer carefulll.....I hope somebody report them aginst.so company will close.and they don't cheat any body else...