Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Outlet is a sub-brand of RPGshow. RPGshow is a premiere full lace and lace front wig company that has been taking the industry by storm since 2007! RPGshow Outlet is jointly operated by the RPG team, and the only official web address is https://outlet.rpgshow.com/, using a subdomain ending with rpgshow.com. The Outlet adheres to the same quality standards as RPGshow. With Outlet, you will get the same quality you love, at lower prices. Here you will find must-haves of RPGshow brand, RPGshow trendy styles that are popular with customers, and RPGshow overstock clearance styles at very discounted prices.
outlet.rpgshow.com (outlet.rpgshow.com) has 18 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 3 reviews with 1 star · Clear filters
I ordered a curly unit and not only did it not come in the style I selected, it was tangled, shed horribly, not the right color and the cap is smaller than what I ordered. I believe they sent me the wrong unit entirely. Extremely disappointed!!
By Jennifer B.
If I could rate them with a zero, I would! False advertising of what they're actually selling. Bought a £200 wig from them that looked nothing like the photo on their website. I could've bought something similar from the local market. Told them I was returning it, they sent me instructions to send it back to some place in China. They knew I was based in the UK and were trying to tell me postage would be $8! It wouldn't even cost that much to send it back from the US, so goodness knows where they plucked THAT figure out from the air from! The mail company told me it will cost £69 to send it to the address provided!! But they said if RPG provides a label, it will cost less. I have been contacting RPG continuously - no response. Do not buy from this mob, it's a complete rip-off! I am going to pay the £69 and they better refund me. I will continue to review them and speak my truth until they do!!
By Genevieve
I was a long time customer with the main rpgshow.com site which have great quality. The outlet claims to have great quality. This is the WORST hair. I was beyond disappointed. They tried to convince me it's because the hair takes extra maintenance. It doesn't say that anywhere on their site. They sent me special shampoo/conditioner. It's still a mess. Tangles daily, constant brushing. A complete waste of money. Eventually they offered me 30% discount towards ANOTHER purchase. Why on earth would I purchase again? The quality was beyond bad. And I would rather have had a refund, even partial. I am so disappointed in this company.
By Marie D.
