STAY AWAY FROM THEM
The thing that got me excited about ordering from Outfair is that they state that the are LGBTQ+ owned and that they support the LGBTQ+ community outside of the USA. I ordered 2 swimsuits on November 3, 2019 and I really appreciated that I received an email from Andres Vasquez emailed the next day. He is one of the co-founders of Outfair who also happens to be the one who gave his own company a 5 star review here....... I ordered the swimsuits because I was going on vacation and would be in FL (where they are located) and there website indicated they only had "one left," which is probably just a marketing scheme but if they have one left, they have one left. I have looked on their website a few times after and it still says "Hurry, only one left...". I sent an email on November 7th just to check to see where the 2 swimsuits were at in the delivery as I figured they would have already arrived or would be arriving on the 8th. (They mention a 2-3 delivery so if they received the order on the 4th... it should have been there by the 7th) I did not receive a response until November 11th and that was probably only because I gave them a 1-Star review on their website, followed with another email to tell them how disappointed I was... and I received an email 20 minutes later. Andres Vasquez apologized for the terrible customer experience and thanked me for ordering. He said he would follow up with his team and get back to me in 30 minutes... DID NOT HAPPEN. I emailed on November 12th and he did not respond until November 13th with another apology and to mention that it got shipped to the wrong person who "opened the package and tried the swimsuits on." Andres Vasquez then offered a full refund and that they would ship out the swimsuits the following week as they need to wait for their factory to send out the next shipment. Dun dun dun. I emailed a week later on November 20th to follow up because I did not receive a refund and I wanted to check on the when the swimsuits were being shipped out. Sent another follow up email on November 22nd... Nothing. Sent another email on November 25 - "I feel robbed and cheated from your lack of response..." And then Andres Vasquez responds not a minute later. (I wonder if he does this often and has the email ready to go and he just changes the name of the person he is screwing over). He thanked me for my order and my patience and gave me this half-a** excuse that they were going to refund and send the swimsuits at the same time and that there were protests happening in Columbia that prevented their factory from shipping out items. Then he proceeded to tell them ... "we have failed to invite our happy customers to review the products and the company, and after 5 years, getting 2 bad reviews, I think talk good about the company, no bad." The other reviews sounded exactly like my experience of buying and paying for items we never received to only have to go back and forth with them or lack thereof since Andres Vasquez takes forever to respond. December 14th I have not received the refund or the swimsuits and sent another email stating they have lost all credibility with me. January 7, 2020 (two months after I should have received the swimsuits that I ordered on November 3, 2019) I sent another email because I had to go through my back to get the refund. Regardless on whether or not they are who they say they are and do what they say they are doing in supporting the LGBTQ+ community, they seem completely fine screwing over people and taking their money.
By Stephen