Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
12 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Outerknown is a sustainable clothing brand established from an understated approach to design and an overstated approach to quality, material and consciousness.
Outerknown (outerknown.com) has 12 customer reviews on The Fair Hearing, with an average rating of 1.6 out of 5.
12 approved reviews, newest moderated first
Never been more disappointed in a delivery in my life. Very POOR color representation in advertisements. Ordered the olive field pants solely because if the unique shade in advertisements. Package arrived today and product is similar to what you can buy anywhere else for much less money.
By shoppinggato
Outerknown’s customer service is faulty and my experience with a completely normal return has been very bad. I cannot recommend purchasing from Outerknown. They are way out of step with today’s best return practices for online merchants. Good products; bad service. 
By Richard E.
Buttons have been a steady complaint. 8 broke on a 1 yr old shirt including replacement buttons sewn inside! They said they don't have any extras and I should take it to a tailor and file a claim. They have buttons for new shirts, right!!
By BRUCE L.
These products are absolute garbage. High dollar junk. Every shirt we've received from them is falling apart. They've sent us so many buttons for the Blanket shirts that now they are out. DO NOT BUY
By Jay G.
Received 1/2 my order but the email they sent shows I received all of it. I am currently trying to get in touch with them to get my 2nd shirt or a refund. The shirt I did receive I like very much. It is a simple button down, nice cotton material, and I like the cut. I've placed two orders with Outerknown. The first one arrived with everything included. I liked the tops enough to order two more (on sale). If I don't get a response I will try filing a dispute with my credit card company.
By Lucinda V.
Sent them an email over 2 weeks ago, but still no response. Seems sketchy that you can’t get a hold of them.
By Morten
They want over a 100 dollars for shorts, they came ethical but use China and Mexico for manufacturing, so no animals are harmed but child labor is used... Keep your expensive cloths Kelly
By Matthew N.
I walked into their Outlet store, noticed everything was 60% off, and the vibe was chill. Noticed this one sweatshirt hanging up that I liked, but it wasn't available in my size. Asked the salesperson if they had a website, and she said yes, but everything on the website was more expensive. So, with that being said, I purchased a set thinking I was getting the best deal. Until I returned home to check their website. The same items I bought in store were 64% off on their website, plus on my emailed receipt, one of the items was a "final sale". They never made that clear to me in the store, and won't accept accountability, regardless of how much I tried to point out their mistakes! This company lacks transparency, and they do not stand on good business practices.
By Yoursie T.
