Outdoor VoicesReviews of outdoorvoices.com

Do NOT purchase from these people. I bought two pairs of skirt that was marked as final sale from them after carefully reading the description and positive reviews. Turned out that basically everything I read was a lie. For example, the skort does NOT run large as stated, instead, they were laughably undersized. They also only posted positive reviews dating back to last year. When I tried to post my honest negative review, they did not post it at all. The company is clearly deceitful and is trying to remove overstocked items by providing misleading information.

I hate the current version of this place. They used to be amazing but during their restructuring they swapped to cheap fabric for their cloudknit line. I tried to make it work but it's unwearable - absolute garbage in terms of durability and feel. It's like some thin poly that hangs to every part of your body. The heavier weight of the old version of cloudknit made it work. I'm done with this store. A Los Angeles Apparel (same owner of old American Apparel) just opened up a few blocks away so thank god I have a place to buy reliable sportsware (particularly shirts) consistently. If you go back to your old fabric, let me know. Otherwise nice knowing you and thanks for several years of good clothing.

Do NOT order from this company. Clothes are toxic and absolutely do not wick. I ordered items that were not returnable, and OV refused to take them back, even though they were never worn and still had tags. No offer, no apologies. The sizes are ALL OVER THE PLACE! Fit is horrible. Save your money. Go to Target, and stay far away from these China-made, toxic, ill-fitting, and very unflattering exercise clothes—cheaply made, too.

They got people to love their “cloudknit” material and still sell products with that naming convention, except they cheaped out and the products are now grossly inferior and more expensive, again still labeled as the original product. I loved this brand and now I’ll never waste another dollar there. My original CloudKnit sweatpants lasted roughly 5 years, the ones I bought two weeks ago won’t last two months…

This is a company I fell in love with while I was in school in Boston. It was new and thinking outside of the box. It also had wonderful customer service. I am sad to say I will not support them moving forward. I reached out to them regarding an order I placed with in ten mins of placing the order and they never responded. I reached out 24 hours later. Still no response. Unfortunate that these once great and stand apart companies have fallen into the same corporate BS as everyone else. Go find a new independent sports related gear company and support them. Outdoor voices is no longer concerned with customer service, regardless of their reply. It’s obvious in their thread here!

We purchased two pairs of Wilson tennis shoes which cost $160. Everything seemed to be going well and the package was sent. It arrived today and to our surprise it was a pair of fake gucci sunglasses. Looks like we were scammed. Do not buy anything from them, unless you want to lose your money.

Worst customer service ever. I suspect they’re using some sort of AI reply. No resolution, no solution, so I gave up and returned $100 worth of items. Now they’ve lost the return. Had to go to my credit card and start a claim. And I still haven’t heard from an actual human. Just auto responses. All because they have a quality control issue. Sizes are very inconsistent. If their products fit, they’re very comfortable. But don’t order online!

trying to contact their customer service is completely frustrating. It took them several weeks to get back to me and did not follow through on addressing my concern. I tried to email them back to tell them this and has now been another several weeks and I’ve heard nothing. I really like their clothes but I can’t deal with poor customer service. beware!