OutdoorMasterReviews of outdoormaster.com

Ich habe 2 Skihelme zum Umtausch zurückgesandt. Mir wurde zugesagt das eine neue Sendung veranlasst wird mit Transaktionsnummer. Weder das eine noch das andere habe ich erhalten. Aber Geld wurde sofort kassiert. Unfassbar. Das geht schon 2 1/2 Monate.

I ordered a pair of sports sunglasess. Then got an email to say the model I ordered is out of stock and asked if I wanted to pick another one. I said I did not as that one was the only one I liked and then received a separate email from someone else to say there was an issue and my order cannot be dispatched but "they think I will like a completely different model" so recommend buying that one and a $10 refund. I kept saying I don't want another model, just a refund and still have not heard anything back. WOULD NOT RECOMMEND!

I got the run-around from Outdoor Master. I ordered a set of bluetooth helmet speakers and after a couple weeks, I emailed to ask for a status to which I was told "shipping next week" and I was offered a $10 refund for the delay. I asked to cancel/refund. I was then told again "next week", so I waited. A week+ later, the item still hadn't shipped and the $10 refund never showed up on my AMEX. I then asked to cancel second time and opened a dispute with AMEX - that motivated OutdoorMaster to finally issue the refund. Also, customer service replies take 2-3 days.

1. kam meine Skibrille zu spät , meine Skibrille passte nicht, wollte sie zurück schicken. kann man nur über Email benachrichtigen. bin mal gespannt wenn ich Antwort bekomme

Bestellt wurde ein Bundle aus Skihelm & Skibrile zu einem Vorteilspreis. Geliefert wurde, ohne vorab Anfrage, nur die Skibrille. Auf Nachfrage (es ist nur E-Mail möglich) gab es die Antwort, das der Helm nachgeliefert würde (aus China). Darafhin wurde sofort schriftlich storniert. Antwort, der Helm wird trotzdem geliefert. Die Annahme wurde durch mich (tage später) verweigert. Ein Retourenlabel für die Brille wurde angefordert, der Lieferant besteht auf eine "freie" Rücksendung, da aus seiner Sicht kein Mangel vorliegt. Achtung: Bei "Sale-Bestellungen" gibt es keinen Hinweis, dass diese aus Herstellersicht nicht Rückgabefähig sind (Rückgabeausschluß). Diesen Hinweis findet man lediglich in den AGB, wenn man sich diese durchliest. Also eigentlich ist der Ärger bereits "vorprogramiert". Ich werde von diesem vermeintlichen Schnäpchen angeboten die Finger lassen, zum Schluss wirds vermutlich immer teurer als erwartet. PayPal-Schutz wurde eingeschaltet...Ergänzend der Antwort des Lieferanten hier die Retouradresse die ich über PayPal erhalten habe:....Artikel, die Sie erhalten haben, müssen an die folgende Lieferadresse gesendet werden: OutdoorMaster.com 112 Onyx Drive, , Watsonville, CA, US, 95076 Die Artikel müssen im selben Zustand sein wie beim Erhalt und Sie tragen alle Kosten für die Rücksendung. Wenn Sie ins Ausland senden, markieren Sie das Paket mit "Retoure", um Gebühren zu vermeiden. ____________________________________ Allen (möglichen) Kunden viel Spass dabei.

*post reply update* They didn't even read the review, their reply is invalid. Shows how little they 'care' for customers. *original review* Abysmal customer returns process. They also don't follow their own policy as stated on their website. (I also had the same 'keep for a friend' offer that others mentioned.) Their website states that products must be shipped to where they originated, yet they wanted ALL products to be shipped to China (the order partly came from the UK). This means that if you had an item that came from a UK warehouse, you will be sending it to China at a significantly higher cost to you than if sent to their UK warehouse. Below is their policy, which is archived in case they modify it retrospectively - don't try it: "Important Notice: We ship from multiple warehouses. Please note that returns must be sent to the corresponding warehouse from which the product was originally shipped." I sent the items to China, following the 'instructions' from customer support (literally just gave the address). The items have been sent with the appropriate declarations and are being held by Customs saying that Customs will contact the recipient to clear the items. Outdoor Master claims that I have to pay Tax on the items, despite these being Returned goods (no tax applicable). They do not inform me of how to do this, just that I need to. I contacted the logistics company which confirmed that the recipient needs to clear the items. I informed Outdoor Master this, yet they insist that I need to pay Taxes. Again, they give no method as to how. Customs always contacts the recipient for any charges or taxes, not the sender. The fact that Outdoor master doesn't even know how Customs or logistics function is mind boggling. I believe they do, but are charging the customer the customs duty or handling fee and labelling it is a Tax. To reiterate, a return results in effectively zero items being 'sold' & therefore there is no Tax to pay as there is no sale. The original VAT charged when the items were sold will be refunded. You also definitely don't pay Tax to return goods. The only 'money' that is actually expended is for the logistics cost to cover the movement of the items as that is a service that is used. Avoid this company if you think you will EVER need to return an item, even under warranty.

Can I give zero stars? Does OutdoorMaster hate its customers? Terrible return experience - do not recommend ordering. Product didn't fit as I had hoped. Trying to return product that I paid $77 for, but the company is only offering $19. The return policy was unclear online and one must contact the company via email to facilitate a return, then they recommend keeping it for a friend. I would not give this product to my enemy nor would I recommend them to anyone I even vaguely like. I feel taken advantage of and very disappointed. Email from the company: "As a solution, we are willing to provide you with a 19$ refund for your order. Alternatively, you could keep the items and share them with your family and friends. I wonder if you could accept to keep this order? Of course, if you prefer to return, we will respect your decision and send you the corresponding returned process." I am still waiting to hear how to return this unwanted product for a refund...

Thank you for the reviews i have read them and will not now be buying from them