OutdoorMasterReviews of outdoormaster.com

I purchased a pump for my inflatible standup paddleboard 13 months ago. It came with a 2 yer warranty. The pump failed and I contacted customer service. Within 48 hours of reporting the issue, they sent a brand new replacement pump. No BS or other hoops to jump through. They stood by the warranty and acted quickly to resolve the issue. Outstanding customer service!

Bought a SUP pump a year ago which we have been very happy with unfortunately it developed a fault with holding its charge, I contacted the company and they were very helpful and gave us a replacement. We have been very pleased with the product and the customer service team is also to be commended, As a result I would definitely recommend this company to friends.

Bought the PRO Snow Goggles, arrived quickly, as described and the customer service sorted my query very quickly. Will definitely shop again.

In eerste instantie miste ik een deel van mijn bestelling, maar nadat ik contact opgenomen met de klantenservice kreeg ik binnen een paar uur al reactie. Ik werd goed geholpen met vraag en er werd snel een simpele oplossing gevonden voor het probleem. Geen gedoe met foto's als bewijs van een missend onderdeel. De levertijd is iets wat aan de lange kant, maar dat is ook aangegeven op de site en niet gek als het uit Amerika moet komen. Kortom snel en goed geholpen

Very responsive team, willing to work with the customers

I had a problem with my SUP pump, and the customer care representative made it right immediately. Thank you so much for your prompt and pleasant response! I like the design of the pump, but I can’t review its operation until I receive the missing gasket and put it to work

Great customer service (CS)! I chose Blue Azure but was informed that there is no stock so option to choose another colour and also gave a USD20 off. The Rhino FF helmet came but (M) was too small so I shipped it back. When the Slate Grey (L) came, was a good fit. I used it the following day! Quality is good, beautiful design, lightweight and 27 vents! Inner lining is detachable for washing. Extra cheek pads (bigger). Would recommend it to my friends. Nicer if had a couple more colour choices. CS is great with quick response, sending follow ups & shipment tracking. Thanks Effy!

Customer Service was prompt and helpful.