Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
15 reviews
OutboundEngineSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Marketing is overwhelming for many business owners. OutboundEngine combines super simple software with talented people to do your marketing for you so that you can keep your customers and get new ones.
OutboundEngine (outboundengine.com) has 15 customer reviews on The Fair Hearing, with an average rating of 1.9 out of 5.
Showing 10 reviews with 1 star · Clear filters
We get our chats HOURS later. It has been going on for over a year and they keep saying they are working on it. I don't know what happened. It was good years ago. It seems like there must be new owners. It is TERRIBLE now.
By Shantae B.
Runaway! DO NOT DO BUSINESS WITH THIS COMPANY! This company is nothing but scammers. Service is horrible and they refuse to allow you to cancel after they get your credit card. I've been calling and emailing daily for weeks and every single time I call including when I had my credit card company call they say I have to speak to a solutions specialist and they are never available and they promise a call back that day. Read the reviews. This is what they do to EVERYONE that tries to cancel. They are a horrible company with zero ethics.
By Forest K.
Valentino Rodriquez from this company WILL NOT STOP CONTACTING ME despite multiple requests to remove me from their mailing list.
By Matt E.
This company is full of fraudulent, liars. We had a company call with an Outbound Engine representative, who pitched detailed information on their product, and also stated with a 30 day notice, the subscription could be cancelled (month to month basis, what's there to lose?) This interested our team, and we scheduled a follow up call with them. The same exact details were shared in this call as well, so we decided to try the service out, feeling confident we could cancel. We are now attempting to cancel the service (going on 1 month of trying to do so), and they are making it impossible. #1- our account representative is never available to speak to. #2. When we finally got ahold of the "success team" (MACKENZIE-SOLUTIONS SPECIALIST) she was extremely rude and lied repeatedly about their product, services, etc. #3. We requested to speak to a manager (Mackenzie told us "tough luck, you get to talk to me", and then finally coordinated a call with her manager after our countless requests to hear the recorded phone calls of our initial meetings with Outbound. The "manager" ALEXIS said she didn't care what we were requesting, we signed a contract and she didn't have time to sit and listen to our complaints and play us the calls. AND per compliance, it would be illegal for her to play us the calls in the first place...really? We can't hear a call that our company coordinated?? Lies. If you want to receive zero value, deal with unorganized liars, and pay undeserving Outbound Engine employee's bills-this is the service for you. Otherwise...RUN AWAY.
By SD
Everything everyone else said and then some. They would be a great company if they offered services comparable to what others in their field offer but they are nowhere near it especially for the value. Yet they want to wave a contract in your face and tell you that because of it they will have to charge you 6 months in advance for them doing nothing in the first place. This is obviously how they make their money and it's really sad.
By Constant G.
I'm a real estate agent who received a cold call from an Outbound Engine sales agent. I usually don't bother with cold calls but the guy was engaging and seemed to have an interest in my business. He promised that I could control content but what that really meant was that you have to either add content to their sometimes bad content or create all new conent in a system that is so non-user friendly that they suggest sending it to them to do on their end. Big buyout to cancel which should have been my clue that they know the program stinks.
By Steve - Bethesda M.
Too expensive for what you get. Poor response rate. The program gives you no result. Weak customer service. Be careful. I am paying $299 monthly for 2 emails a month ........ not worth it.
By Jorge E.
FRAUD!! Do NOT I repeat DO NOT use this company!!! They lie about services and do not provide them at all! They charge and do not provide service!! If you try to cancel they won't let you talk to the cancellation person, bait and switch!! BEWARE!! We are not the only ones, so many complaints about this company, how are they still in business?! We were so sure when we got drawn in and thought it looked good but now they won't cancel and are stealing funds from us without permission and without providing the service promised!!
By Annalee Joanne H.
