OURI. BeautyReviews of ouribeauty.com

Response from OURI. Beauty· Jan 7, 2026

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. We have reviewed your order in our system and would like to clarify that our customer support team responded within 10 minutes of your inquiry and remained in contact to assist you as clearly and promptly as possible. We always aim to provide transparent communication and timely support. Your feedback is taken seriously and helps us continue improving both our service and customer experience. Kind regards, Ouri Beauty Team

Response from OURI. Beauty· Jan 3, 2026

Hi Karina, Thank you for sharing your experience. All our products leave our warehouse carefully packed and in perfect condition. In this case, the outer packaging was affected during transit with the carrier, while the product itself arrived undamaged. This was immediately escalated with the shipping partner involved. As a gesture of goodwill, our customer support team offered a €25 gift card, even though the issue occurred during transport. We appreciate your feedback and will continue working closely with our carriers to help prevent similar situations in the future. Kind regards, Ouri Beauty Team

Response from OURI. Beauty· Dec 3, 2025

Thank you for sharing your experience. We’re sorry the product didn’t meet your expectations. Because the packaging was already opened, we weren’t able to accept a return due to hygiene guidelines, but we completely understand your disappointment. We take your concerns seriously and will look into this to further improve our service. Thank you for your feedback.

Response from OURI. Beauty· Nov 12, 2025

We vinden het vervelend om te horen dat je bestelling is vertraagd. We waarderen je feedback en bekijken onze processen zorgvuldig om dit in de toekomst te voorkomen.