I never received the watch I purchased.
I never received the watch I purchased. The company could not determine what happened to the watch. They issued a full refund 10 days after they originally sent me the tracking information.
By Seth K.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
OTTUHR is listed under Jewelry & Watches.
OTTUHR (ottuhr.com) has 57 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57 approved reviews, newest moderated first
I never received the watch I purchased. The company could not determine what happened to the watch. They issued a full refund 10 days after they originally sent me the tracking information.
By Seth K.
Bought a beautiful vintage Hamilton Accumatic. Easy purchase process, the website provided enough good pictures and information to make an informed purchase and the watch is everything it was represented to be. Will visit Ottuhr again.
By Steve H.
Great vintage watch! Exactly as described, smooth process, fast shipping.
By Scott P.
I have a bad experience with customer service. I reached out to them via emails, whatsapp, and instagram and still havent heard anything from them. It’s two weeks and nothing. The watch had issues with time and crown which tore apart when I pulled it. I am hoping they can service it or if not I will return the order.
By Ed I.
Response from OTTUHR· Jan 6, 2026
Hi Ed, Can you please check your spam folder? We’ve sent a few emails regarding the repair details and return label for this order.
Great watches and great shipping!
By Chris W.
Response from OTTUHR· Dec 19, 2025
Thank You!
Great service and great product/item- exactly as described and photographed. Packaging could have have been a bit better.
By customer
First of all, let me say this Omega is the nicest watch I have ever had. I had never heard of a band called beads of rice. The description was entirely accurate. It’s the most comfortable band I’ve ever experienced. It keeps perfect time. And being from the 50s it’s about 70 years old! Not to mention the fact that you worked with me on the price. It arrived safe and sound, and I don’t even wanna take it off when I go to bed! Your prose is exceptional and very informative, not to mention entertaining to read. I saved it. Thanks a lot, and you can count on me being a return customer the next time I see something this enticing. Cool otter logo, too. :)
By Michael L.
Beautiful watch. Beautiful price. Perfectly packaged. Right on time.
By JULIE
Response from OTTUHR· Dec 19, 2025
Thank You!