Cheap ass dropshipping
Osmo does plain and simple dropshopping, getting their cheap low quality products from China. I stupidly ordered a wifi router from them which took weeks to arrive and didn’t work. I should have known better.
By Edwin
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,758 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Osmo is listed under Pet Stores.
Osmo (osmo-official.com) has 1,758 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
1,758 approved reviews, newest moderated first
Osmo does plain and simple dropshopping, getting their cheap low quality products from China. I stupidly ordered a wifi router from them which took weeks to arrive and didn’t work. I should have known better.
By Edwin
Just easy and fast, done quickly without any problem
By Jana F.
Return E mail within 24 hours and offer of better quality replacement, even though I didn't receive what I ordered. I'm gutted. Spent $370.14 so far. To add to the review, the vacuum was of such low quality, it had 140 watt suction compared to the power of the Osmo pro. On the plus side, I did get a response within 24 hours, and I'm still waiting for a refund, after 18 days.
By Mark
She answered my question and got my tracking number I received it today but wondering can it be used on carpet
By Kathy
Ljay was as helpful as you could hope a customer service representative to be. From start to finish there was quick and clear communication and I resolved the issue I was having without having caused as much delay as I had imagined would be the case. Was very impressed.
By Robin E.
I decided not to buy and was refunded my money
By Mary H.
Every time I email the company I get a response not to long after.
By Dorothy Fullingim K.
Fast response time in my opinion customer service is great
By Charles C.