OsakimassagechairReviews of osakimassagechair.com

I bought an Osaki Massage Chair two years ago. It was an open box purchase with a 90 day warranty. A year after I purchased it the roller back mechanism malfunctioned. I paid Osaki $300 for a new Massage mechanism which was installed. A year later that Massage mechanism broke and I paid Osaki $450 for another new back massage mechanism. A couple of days after installing the second mechanism, I heard a funk every time the roller started down my back. I contacted Osaki and basically they said there was nothing they could do. This in spite of the fact that they charge me $450.$150 or a back mechanism that worked for two days. I have been back-and-forth with Jose at Osaki and am extremely upset. They should at least warranty their repair assemblies to last more than a couple of days. They will do nothing for me. This, in spite of the fact that I bought that chair for myself, and last month bought another Osaki chair for my son. Very, very upset.

I never received this chair. When I ordered I was told it would come on a Saturday. I work long hospital hours and am not available mon-fri. AFTER taking my money I waited several weeks then received on a Sunday an email that I need to confirm my delivery for Tuesday. I said no, digitally. I called and asked to set up an appointment and they would not. They said they would take my Saturday request "into consideration". I have no idea what that means. After going back and forth I got another text, on a Monday, that the chair would arrive on a Tuesday. Again, no agreement with me. They said this is how they do it. They only know their schedule the week of and you get what you get. I asked, "how do people with jobs do that? Thats unreasonable." I cancelled the order. They kept 400 for shipping and approx 350 for the "white glove delivery". 750.00 gone. I order from Relax.co....exactly the opposite customer service. The chair may or may not be great. However, this was my experience.