OrnateraReviews of ornatera.com

Worst ever!!!! Left with no Christmas gift for family member. Emailed at least 8 times trying to get an update . Send a pre written letter that they are busy and understand my frustration. Never resolved filing a claim of fraud .. I am surprised they are even on business . Terrible !!!

I could not move my neck after one night of sleeping on this pillow. I thought perhaps I needed more time to adjust. After the second night and waking with extreme stiffness, I recognized that this was not the product for me. The product is advertised as the buyer being able to try risk-free, but this is NOT the case. They make it difficult to return, as their only warehouse is located in China. They take $20 in return fees, even after the buyer pays for the return shipping. I do NOT recommend this product.

How can you sell consumers products without an option to return for a refund? I bought two pillows—once I opened the package I knew they weren’t for us. Went to return and it’s become a negotiation. They’ve offered 30% then 40% and now 50% for me to keep them instead of return? No. I spent $111 and I want my money back. Will I really need to take this further? BBB or Amex dispute?

Pillow has a strong chemical odor and retains heat. Product shipped from overseas and took a month to arrive. Even at the “discounted” price, this pillow is overpriced for the quality. Did not come with the pillow case as advertised.

Zero Stars!!!! I ordered pillows from Ornatera over 2 1/2 weeks ago and still have not received them. They were supposed to be delivered way before now according to my order confirmation. When I track the package, it still hasn't shipped from the warehouse! I've tried to contact customer service to cancel my order & they keep putting me off saying my order will arrive soon. This is absolutely ridiculous service! After reading other reviews, I'm certain this is a scam and will be reporting the company as such!

I ordered a pillow 6 weeks ago. After it shipped I received tracking (from China) then suddenly an "attempted delivery" notification from a random last-mile delivery service I had never heard of. Then nothing. A week or so later, a tiny package arrived with a different name/address on it from the last-mile company. I contacted both Ornatera and the delivery company. Both said they would reschedule my delivery. I first placed my order over 6 weeks ago. Today they finally refunded my money. I don't know what is going on here but at best, this company needs to get it together and at worst, it's a scam.

The pillow stinks a lot and is as hard as cement. It made my neck and head pain worse. DO NOT BUY!

Can we give ZERO stars? This company is terrible. They claim you can try the pillow and guarantee a refund if returned in 30 days. They don’t tell you that it has to be returned to Asia and since it would cost too much they tell you to keep it and only refund 40%. The pillow is as hard a cement. Made my neck and head pain worse. DO NOT BUY!