Ornate Home Furniture and MattressReviews of ornatehome.com

The piece I ordered was apparently not available despite being featured on the website. Customer service reached out- the piece I opted to replace the first one was also not available. I chose a third piece, and it took over a week for it to ship. I have no idea when it will actually arrive because there is no way to track it. The only reason I chose two stars is that the customer service person was very responsive and seemed to really want to help.

Still haven't received my item but getting tons of emails about reviewing the company and the products. Ornate home had fair prices, so I have 2 stars, but ordered over a month ago and still can't get a clear answer on when will be shipped or delivered. All they do is blame the shipping company and tell me to be patient

I ordered antique white. I received gray nightstand.

After unpacking, I discovered a broken piece on the chest of drawers. The company will not take it back since it is out of the box. All other items that are still packed would require a 30% restocking fee to return plus a $99 pick up charge. Never received a return call from a manager. Also, the items did not exactly match the picture.

We ordered an item from you and it took MONTHS to get to us. Even when it was back in stock it took many weeks for anyone to ship it to us.

I completed this transaction over the phone. I checked with them if I could get an Ashley outdoor furniture set from them. I sent them a picture from the Ashley site for the furniture I wanted. They said yes they could get it. Then they called and told me they had it in stock. I was happy with the price they told me as they beat the Ashley price by $100.00 so I completely the seal over the phone. It took a few days for them to deliver it.. it came all wrapped in plastic.. as the delivery guys unwrapped it a sales tag was still on the furniture.. the price on the tag was over $300.00 less then the price they sold it to me. I would not do any business with this company as I had to haggle a little to get the price I paid only to find out I could have saved $300.00. Not a very honest company to do business with..

I dislike the fact that you guys lie to us just to go in and give us false prices and false info.