OribeReviews of oribe.com

Greatest hair products ever! I had a sample I used when I was away for the weekend - it worked magic on my hair! Best shampoo I EVER had. And I am 63 years old and know almost every shampoo on the planet. It's pricey, but worth every cent in my opinion. And I also appreciate it's PETA approved. So I can use it without any second feelings...

Disgraceful customer service, still waiting for my money back on an unused item I've returned. Emailed many times and you get an acknowledgement back to say someone will be in touch to help and they don't. Overpriced goods so was a treat, they really don't care, I would say absolutely don't buy directly from them, buy via reputable store with good customer service. Absolute garbage

Got the Gold Lust and it is simply amazing! I have seen a great difference after using it for 4 weeks

I ordered directly from Oribe’s website and my package was returned claiming that “such number did not exist,” even though the address was correct. When I contacted customer service, the representative did nothing beyond repeatedly apologizing and told me I would need to wait for a refund and place a new order myself. No alternative solutions were offered — not even the option for them to recreate the order on their end or assist with a replacement shipment. For a luxury brand, I expected proactive customer service and real problem-solving, not just apologies and inconvenience passed back to the customer. This experience did not reflect the premium service Oribe is known for.

They do not stand behind their products. My $50 mousse turned to liquid and bc the stamp on the bottom has no date, they will do nothing to help. I went back and forth with support and they asked for photos. I sent them videos and photos so they could warn manufacturing of the batch "issue" . They didn't even offer a discount for my help. I own at least 7 different bottles of product from them, which I love. I will no longer support a company that doesn't respect my time, or care if their product fails.

Their products are hands down the best. I buy them in person so I haven’t had to deal with customer service or returns. The gold lust line is incredible. I have extensions and it works perfectly and leaves my hair shiny, tangle free, moisturized, and smelling amazing. Their scalp treatment is the best, I put it in when my scalp itches in our dry weather and you wake up with hair that looks clean. Pricey but worth it.

Wish I'd read the reviews on here before purchasing, product reviews elsewhete were good. Originally I thought I could pay by Klarna, so although over priced I needed to treat myself. I emailed and asked about Klarna, no reply (I already purchased product). Emailed again asking if I could return, no reply. Needless to say I'm hanging by a thread until pay day. Definitely won't be purchasing again.

If you'd asked me a year ago, I would say the Oribe moisturising cream is amazing albeit a bit pricy. In the space of 12 months, they've not only increased their prices TWICE, but they've reduced it from 150 ml to 145ml on the downlow as if their profit margins aren't sky high. At $82, it's now extremely over-priced and my opinion of the brand is in the bin. Wouldn't repurchase again.