OrianReviews of orian.com

Absolutely terrible service. I ordered a delivery that was marked as “delivered” in Orian’s system, but I never actually received it. I contacted customer service to find out what happened, but their response time is unbelievably slow — on average, it takes them about a week and a half to reply. Even when they do respond, they don’t provide any real solution or useful information. It’s extremely frustrating to have a package simply disappear, be marked as delivered, and then have almost no one available to properly handle the issue. Very poor experience and extremely disappointing customer service. I would not recommend Orian.

Terrible service and zero customer support! My iHerb package has been stuck at customs for 12 days with no updates. Phones drop calls automatically, WhatsApp is completely ignored. Unprofessional carrier. orain israel

Didn't deliver. Simply lied 'Delivery attempted but unsuccessful' No one called or tried to deliver, although courier was next to my house, according to the tracking map

December 2025, I posted a parcel to Israel with DPD using the air express option, with delivery time of 3 - 7 days. It's now March 2026 and the parcel is yet to be delivered. E mails and phone calls to DPD to ask where it is are passed to Orian, who reply to DPD a few days later asking for an Israeli phone number or an Israeli e mail address. Both of these I supplied. It's now day 79 in transit. In the meantime, I have sent 2 parcels with the same details, which have arrived without a problem