Caroline was attentive and patient…
Caroline was attentive and patient handling our refund request, and made a great effort to ensure she communicated everything to us very clearly.
By EY
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
103 reviews
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Orgmytrip (orgmytrip.com) has 103 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
103 approved reviews, newest moderated first
Caroline was attentive and patient handling our refund request, and made a great effort to ensure she communicated everything to us very clearly.
By EY
Caroline was very patient and most jelpful.
By Kerry S.
Bruce was excellent
By Samantha
Mike was with the British Airways desk and helped me choose my seat selection on our flights. I was charged and awaiting for email/confirmation seat selection. He gave me his personal number if I have a problem. Thank you Mike
By Janice
Bruce did a great job of helping me book seats for a flight. He was knowledgeable, patient and did a great job!
By Kenneth
Other than the extended on hold time Mike was very helpfully
By Russell H.
Very customer focused; ensured all my travel needs were met. Extremely professional and yet personable. Amira has found her calling. Outstanding customer service
By COL Doug Ladd, U.S. Army R.