Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
313 reviews
Ordering.co - www.Ordering.co ReviewsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Ordering.co - www.Ordering.co Reviews (ordering.co) has 313 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
313 approved reviews, newest moderated first
There service is impeccable. 😍 Always great in answering questions. And they always answer your concerns it is worth every penny the speed and accuracy of there delivery. Will have your mind blown thanks guys for all that you do for me and my business.
By Brittney A.
Good luck ordering
By St
There platform is incredible, they have thought of everything. There customer service is fantastic. Not so keen on there ticket system but the whole support team does everything they can to help. They have a Live chat, Ticket System and if you want something big doing they provide you with an inhouse quote within 24hrs. Highly Recommened. KEEP IT UP!
By Michael W.
Pedro, Alonso and the whole team at Ordering has been fantastic for the past 4 years I work with! This is my 13th project with them and every single project has been a great success and an excellent experience! Thank you guys you're literally the best ordering system out there!
By Christos M.
One of the best on-demand delivery software! An attentive and very professional team! Top-quality service!
By Jamel H.
I don't know how to describe it, but I have been with this company for 6 months and used to sign in through portal. Now they don’t have a sign in page and asked me to go through my email for a link they sent before 6 months or I have to book a ticket.. to log into my own account?? Customer support (co-founder Alonso) himself tries his best to act smart and outsmarts me (falsely) to make me think that I don’t need a signing in page and pretends that it is for my safety?? which is by far NOT !! as I have many accounts that are more important and secured but never been asked to book a ticket to sign in to my own account which is so bizarre!! ==== Update: In reply to the company's Second response: 2nd of March, 2021. 9:00 PM KSA time Unfortunately, the reviewer has been tracked by the company and intimidated to delete the review (documented- forms of subtle intimidation include: deleting all the accounts' website information regardless of continued payments and time spent in building the website data..etc. ) otherwise the review will be considered as an aggressive act from the side of the reviewer according to the Ordering policy? Aren’t reviews supposed to be honest, true and reflect the reviewer's opinion of the company. I am sure that companies are not allowed to breach the privacy of their clients and put their names on a public platform unless it is already posted on their website and available for public use. While no authentic evidence showed in the TB/reviewer original review that the reviewer is an account holder (himself or anyone working on his team), the company predicted or …used something else to figure out the author of the review and addressed him by the name?? I think- if correct - clients information is supposed to be protected and not put publicly with no evidence nor agreement - which obviously was not the case in the Ordering's reply. I am writing this just to make sure that my voice is heard and the company respond in this manner could lead to a legal action against the Trustpilot platform and the company itself- here I think Trustpilot could have a role/say in clarifying the issue- if the company continued to put unsolicited clients information on Trustpilot public platform and on the other side intimidates them -using another online platform like what's up as stated in the company's reply- by insinuating that they will wipe client's data for security reasons because a review was posted on your platform. This really shows a conflicting message to the Trustpilot's audiences- whom I respect the most- as it gives one sided view of the incident as more is happening behind the scene by the Ordering company operators via another platform (what's up) I think an enterprise account holder in Ordering company -who paid for at least 5 consecutive months with no actual orders executed yet and real payment gateway paid for (which hopefully your company will execute at the right time if requested ) and given that one of the staff has already responded to you (via what's up as you indicated and documented by us if officially requested)- is entitled for an apology and recognition of fault/misconduct from your side or at least inconvenience before acting like nothing has happened .. meeting will be will be requested after clearing this..
By TB
Response from Ordering.co - www.Ordering.co Reviews· Mar 1, 2021
Update: Third response: 2nd of March, 2021. (Few hours after post) Dear TB from Saudi Arabia, We a new update for you. Gladly, I will explain. You have replied today by WhatsApp exactly 3 hours ago, and I quote your words: "This is my decision. You will have to keep the account running, and for any authentication, I am ready". Therefore, we conclude following points: 1. You understand that we can't legally modify your account´s main registered e-mail from LiveChat because it would be a security breach. 2. You are happy with Ordering.co because you want to keep your account active. 3. You understand that the sign-in pages are two platforms, mainly Ordering Editor and Ordering Builder. You find these links in the installation´s e-mail you got after your purchase. 4. You have understood we need to verify your identity by e-mail. 5. We have never published any sensitive data anywhere, as you can see in this reply. 6. Our team has done nothing wrong in denying to change your e-mail address. 7. Attacking our members with bad words it is considered bad behavior according to our terms and conditions. We do not support violent-language. We want to express that your review is not accurate and all factors mentioned are not true. If you need clarification, please contact us. We are open in more than 4 channels at any time for you. We gave you over +12 hours of continued follow-up to show our responsiveness towards customers in danger or need. I invite as Co-Founder anyone interested in Ordering to have a video-call with us so we can explain any doubt of this case, and of course, we will always there for you, TB! Thank you for understanding. We wish you always the best. Alonso and Ordering Support Team ---------------- Update: Second response: 2nd of March, 2021. (Few hours after post) Dear TB from Saudi Arabia, Gladly, here is an update from me to solve your case: 1. I have sent you an e-mail with our response and offer help. You have not answered yet. 2. We have offered a video-call so we can check if you are the owner of the account, and so we change the e-mail as wished to be sure that you are being attacked by impersonators. You have not booked a call. 3. I personally wrote over 20 messages in WhatsApp, which have been read fully by you (2 blue-ticks on each message) on your phone +96X XX XXX X463. 4. I have also tried to call you directly on your phone with no luck. We will give it 24 hours to see if you come back with an answer because it seems that your communication channels have been compromised. I will repost the solutions I have offered before: I have more solutions for you for today or at any time when you need them. 1. I invite you to book a video-call with us today. https://www.ordering.co/en-us/call-us 2. I invite you to create a ticket so we can do the change of the email. 3. On the contact us page, you can also contact us today over WhatsApp. https://www.ordering.co/en-us/contact-us Let us know how we can help. Have a nice day! Alonso & the Ordering Team of Support ---------------- First response: 2nd of March, 2021 (Few hours after post) Hello, TB from Saudi Arabia, Here is Alonso. It is a pleasure to reply personally to your review. I am pleased to help you with your case. 1. The sign-in link is your Ordering Editor and Ordering Builder. Both were delivered on day 1 when you bought your installation. In fact, you have used this administration area many times in the past. You can this easily in your email inbox by typing in the search field: "installation ordering.co". We have not changed anything in this matter since you have first signed up. 2. You asked us to change the e-mail you are using as the main link to your account. We are not allowed to do this for your protection from the live-chat. The reason is that people could impersonate you by typing your email on LiveChat and then steal your data and account. 3. We got an email from a person called "Yaseen" that told us not to provide information to you, so as a security measure, we have decided to be careful with your account and data to protect you. 4. You can create a ticket to change your email account because we also send a link to confirm that you are the email owner. That is called "Identity verification." This way we are sure it was your decision. I have more solutions for you for today or at any time when you need them. 1. I invite you to book a video-call with us today. https://www.ordering.co/en-us/call-us 2. I invite you to create a ticket so we can do the change of the email. 3. On the contact us page, you can also contact us today over WhatsApp. https://www.ordering.co/en-us/contact-us Let me know if I can help you in any other way personally. Have a nice day!
Great, Carlos is great. It always helps quickly when I need help. I recommend
By Vyzvednem C.
Great team, pre sales & after sales from Agustin was great, kept me right with any questions I had and was happy to help and offer alternative options. Always helpful
By Nathan
