Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
84 reviews
OrCam TechnologiesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to the innovative world of OrCam, where the boundaries of accessibility are shattered, and independence is redefined. With a steadfast commitment to empowering individuals with visual impairments, OrCam has garnered exceptional reviews for its groundbreaking assistive technology.At OrCam, we believe in harnessing the power of artificial intelligence to enhance the lives of those facing visual challenges. Our cutting-edge devices utilize state-of-the-art algorithms and intuitive design to enable seamless integration into daily routines. Whether it's reading printed text, identifying faces, or recognizing products, OrCam's advanced solutions are designed to restore independence and unleash the full potential of every individual.With a multitude of positive reviews from satisfied users worldwide, OrCam's impact speaks volumes. Our technology has empowered thousands to regain control over their lives, fostering a renewed sense of freedom and confidence. By providing real-time feedback and instant accessibility, OrCam has revolutionized the way people with visual impairments interact with the world.Are you ready to experience the transformational power of OrCam firsthand? Join our growing community of empowered individuals and unlock a world of endless possibilities. Explore the exceptional reviews and discover why OrCam is the trusted name in assistive technology. Embrace the future today with OrCam, where every voice is heard, and every vision is realized.
OrCam Technologies (orcam.com) has 84 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 68 reviews with 5 stars · Clear filters
I had ordered my daughter a new Orcam device and Alex recognized that she had an older unit that was eligible for trade in. His attention to detail and customer service saved me a lot of money and provided great support for my daughter.
By Larry C.
Dov was very helpful and knowledgeable.
By Marcelia M.
Response from OrCam Technologies· Jul 14, 2024
Thank you for taking the time to share your positive experience with Dov. We're delighted to hear that his knowledge and helpfulness made a significant impact on your service experience. Dov is a valued member of our team, and we take pride in his commitment to providing excellent support and sharing his expertise with our customers. Your feedback is greatly appreciated and serves as a wonderful motivation for Dov and the rest of our team. We strive to continue delivering high-quality service and support to ensure your satisfaction. If you require further assistance or have any more questions, please don't hesitate to reach out. We're here to help and ensure that your experience continues to be positive. Thank you for choosing our service, and we look forward to assisting you again.
Alex did a tremendous job for us. He identified the problem immediately and even went to FaceTime on his personal phone so he could look at the device and tell us what we needed to do. He was very kind and courteous and even called us back a few days later to see if the problem was resolved. I would recommend him for a raise. Ron and Dorothy Boyd
By Ron B.
Response from OrCam Technologies· Jul 5, 2024
Thank you for taking the time to share your exceptional experience with Alex. We're thrilled to hear about his swift identification of the problem, his innovative use of FaceTime to provide real-time support, and his thoughtful follow-up to ensure everything was resolved to your satisfaction. Alex's commitment to going above and beyond is a great example of the dedication we value at OrCam. Your kind words and recommendation for Alex's recognition are greatly appreciated and will be forwarded to our management team. It's feedback like yours that not only motivates our team members but also helps us in recognizing and rewarding their outstanding efforts. If you have any more questions or need further assistance, please don't hesitate to reach out. We are here to help and ensure that your experience continues to be positive. Thank you for choosing OrCam, and we look forward to continuing to serve you.
Alex thank you for helping me with orcam my eye. The battery life and response time having proved quite well after the upgrade you provide me with. I'm not quite sure yet if I'm slightly disappointed. As of now it seems like a device needs a router for the magnifier to work even though the device is tethered to a a laptop. Is there any software I can purchase which allows me to use the magnification outside internet access. And again thank you for your help.
By Dario Z.
Response from OrCam Technologies· Jul 5, 2024
Thank you for your feedback and for acknowledging Alex's assistance with your OrCam MyEye device. We're glad to hear that the battery life and response time have improved with the upgrade. However, we understand your concern regarding the need for an internet connection to use the magnification features effectively. Currently, the OrCam MyEye does require an internet connection for some of its functionality, including certain magnification features that rely on cloud processing. However, we are continuously working on improving our technology and expanding the capabilities of our devices to enhance user independence. While there isn't a specific software available for purchase that would allow offline use of the magnification features, this is valuable feedback for our development team. We are committed to enhancing the user experience and your input is crucial in guiding our efforts. Thank you again for your feedback, and please rest assured that we are exploring all avenues to improve functionality in environments without internet access. If there are any other questions or further assistance you need, please don't hesitate to reach out. Alex and the rest of our team are here to support you.
OrCam este o solutie foarte buna pentru nevazatori sau deficienti de vedere si desigur speram la update cu imbunatatirea vorbirii la nivel de voce umana asistata de AI,apreciez asistenta binevoitoare si profesionista a dlui Alexander Etkind caruia ii multumesc si pe aceasta cale.
By Constantin B.
Response from OrCam Technologies· Jun 20, 2024
Vă mulțumim pentru feedbackul dvs. pozitiv și pentru recunoașterea calității soluției OrCam pentru persoanele nevăzătoare sau cu deficiențe de vedere. Ne bucurăm să auzim că sunteți mulțumit de produsul nostru și, de asemenea, apreciem sugestiile dvs. privind îmbunătățirea calității vorbirii cu suportul AI. Sunt încântat să aud că asistența primită de la dl. Alexander Etkind a fost pe măsura așteptărilor. Experiența și profesionalismul său sunt resurse valoroase pentru echipa noastră, și îi vom transmite cu siguranță mulțumirile dvs. Continuăm să lucrăm la îmbunătățirea și actualizarea tehnologiei noastre pentru a răspunde și mai bine nevoilor utilizatorilor noștri. Feedbackul dumneavoastră este esențial în acest proces și ne ajută să ne direcționăm eforturile acolo unde este mai mare nevoie. Vă mulțumim că ați ales OrCam și sperăm să continuăm să vă oferim suportul și serviciile de care aveți nevoie.
Alex I am so happy and thrilled that you called me and went over everything with me , you've given me so much confidence now, I can't wait to use it with everything that you taught me.
By Vivian H.
Response from OrCam Technologies· Jun 4, 2024
Thank you for sharing your wonderful experience with Alex. We're delighted to hear how his guidance and support have boosted your confidence in using your device. Alex is committed to ensuring that each customer feels fully equipped and confident in their ability to maximize the benefits of our technology. Hearing that you are excited to apply everything Alex taught you is exactly the outcome we strive for. Your enthusiasm and readiness to use your device to its fullest potential are incredibly inspiring to us all. Please remember, we're just a call or message away if you have any more questions or need further assistance as you explore your device. We're here to support you and ensure that your experience continues to be positive. Thank you for choosing OrCam, and we look forward to hearing about your continued success.
Alex at Orcam support contacted me by phone on the day he arranged to, he talked me through getting the Orcam My eye 3 Pro connected and working with the Orcam app. He was very professional, friendly and most of all patient and understanding of people with visibility issues. Alex is a credit and an asset to Orcam. The company responded to my request for help very quickly.
By David A.
Response from OrCam Technologies· Jun 2, 2024
Thank you for sharing your experience with Alex from our support team. We're thrilled to hear that his professionalism, friendliness, and patience made a significant difference in your ability to connect and use the OrCam MyEye 3 Pro with the OrCam app. Alex truly is a valued member of our team, and his understanding of the challenges faced by those with visibility issues exemplifies the level of care we strive to provide to all our customers. We are also pleased to hear that our response to your request for help was swift and effective. It's our priority to address any concerns promptly to ensure that your experience with our product is as smooth and beneficial as possible. Your kind words about Alex and the service you received are greatly appreciated and will be shared with him and the rest of our team. It's feedback like yours that motivates us to continue delivering excellent support. If there's anything more we can do to assist you or improve your experience further, please don't hesitate to reach out. We are here to help and committed to your satisfaction. Thank you for choosing OrCam, and we look forward to continuing to support you.
Alex was very accommodating and very helpful as he guided us through the complexities of pairing our OrCam Read 3 with our Bose EarBuds. It turned out that our OrCam Read was on an earlier operating system and we needed to update it. Alex made it easy. Once again Спасибо to Alex!!!
By Wayne S.
Response from OrCam Technologies· Jun 2, 2024
Thank you for taking the time to share your experience with Alex. We're delighted to hear how accommodating and helpful he was in guiding you through the complexities of pairing your OrCam Read 3 with your Bose EarBuds. It's great to know that he was able to identify the need for an operating system update and made the process easy for you. We strive to provide support that is not only effective but also accessible, ensuring that all our customers can make the most out of their OrCam devices. Alex's expertise and dedication are indeed invaluable to us, and we are proud to have him on our team. Your words of appreciation, including your kind "Спасибо" to Alex, have been shared with him and serve as a great motivation for all of us to continue delivering excellent service. If you require further assistance or have additional questions in the future, please feel free to reach out. We are here to help and ensure that your experience with OrCam continues to be positive. Thank you for choosing OrCam, and we look forward to serving you again.
