Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57 reviews
Orb.coSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We're a wall art company at our core, but a few years back we decided to try out a new promo where customers get a voucher for a complimentary resort stay with their wall art order. The promo was a huge hit, and now we've launched our own in-house travel voucher program instead of relying on 3rd-party companies that don't always share our values of taking phenomenal care of our customers. Now we get to care for our customers from start to finish, and we couldn't be more excited. We ❤️ our customers, and we can't wait to welcome you to the family! Have a look at our reviews and see for yourself!
Orb.co (orb.co) has 57 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
57 approved reviews, newest moderated first
I just received my custom image wall art today that I bought as a gift to surprise my husband with. I couldn’t be happier. The resolution came out even better than I could have imagined, and the quality is wonderful. I will definitely purchase another one in the future. Thank you Orb!
By Melissa R.
Response from Orb.co· Feb 10, 2023
Oh, that's awesome to hear! You totally made our day! 😀
I bought two canvases as part of their travel voucher program. I haven’t used the travel vouchers yet but I did receive my canvases today. I did two custom ones of my family and they are really great! I love them
By Heather
Response from Orb.co· Jan 22, 2023
Yay! We're SOOOOOO glad to hear you liked your wall art! We hope you'll like your vacation just as much! 😀
Been with Orb (Doncaster) for almost 3 years now. They're miles above any other of the agencies that I've worked for before. Great staff, who are very helpful & with somebody on hand, at all times, to deal with any employment related problems. Would recommend Orb to anyone seeking a reliable, flexible & very helpful, employment company.
By Alden
Response from Orb.co· Jan 22, 2023
Thanks for your review, but just a heads up that you may have confused us with another company. We actually sell wall art and run a travel voucher promo where customers can get a complimentary resort stay when they spend $139 on wall art. Have a fantastic day!
Saw an advertisement posted online and decided to try out Orb. Ordered the beautiful picture first, in July, and received 2 one-week vouchers for hotels around the world. Decided on a hotel that was in Vegas so we could visit family during Thanksgiving. Wasn’t sure if it would all work out, but it did! Hotel was very nice and we saved over $1,000 with the vouchers. Very affordable stay. I would recommend Orb and only hope that more hotels get added to their list for the future.
By Carley B.
Response from Orb.co· Jan 22, 2023
Thanks Carley! We're so glad to hear you had a great experience, and we're super-grateful that you'd take the time to come back and share your experience with others. You rock! 💥
Really Robust, good aroma and tastes great
By Marvin F.
Response from Orb.co· Sep 10, 2022
Hi Marvin, thank you for your review! However, it seems you may have confused us with another company. We don't actually sell any sort of food or beverage. 😉
The only reason I made a purchase was to get the great hotel deals as promised in their ads. After making my purchase, I got the link to choose which property I want to get the deal from. Prior to purchasing, I was enticed by most of their ads talking about Hawaii properties. But when I look into those, they belong to the *upgrade group. Meaning, they require higher amount to book it. I browsed within the *standard hotel group, but did not find a combination of : four-star hotel with high guest ratings. Most of the properties were 3-star only. I was promised by customer service that they will continue to assist me until I am satisfied with my purchase (or unpurchase). UPDATE: Customer service rendered prompt and appropriate solution. Thumbs-up all the way!! Thank you, Aaron!
By Janjo
Response from Orb.co· Sep 8, 2022
Hello there! It sounds like there must have been a bit of a misunderstanding. It's true that we did run Hawaii-specific ads in the past. Unfortunatley, the 3rd-party program we used to use for Hawaii went downhill big-time and we had to stop using them. With our own new in-house voucher program, we've tried to explain upfront on our landing page the current situation with Hawaii Resorts: "A quick note on Hawaii: We once again have resort options in Hawaii! However, all our Hawaii resorts currently do charge upgrade fees. Even after the upgrade fees, you'll typically save about 50% off booking the same resorts elsewhere. Our Hawaii resorts start at about $150/night (including all taxes, fees, & upgrade fees) for resorts that normally book at over $300/night total. Total savings for 7 nights on our Hawaii resort typically range from $1,000 to $3,000." But rest assured, our number one priority is to take care of our customers! If you're not satisfied, we're more than happy to process a refund for you under our 60-Day, 100% Satisfaction Guarantee. We'll reach out to you directly to make sure you're 100% taken care of! 😀
Excellent quality. Great and fast service!
By Tina S.
Everything costs to much to book, would be cheaper without using this, “fees per night” are more than booking alone without using orb
By Bad to U.
Response from Orb.co· Sep 1, 2022
Oh, my, we're so sorry to hear you weren't satisfied with our program! We are admittedly a bit surprised to hear that you're finding better deals anywhere else. We've heard of that happening on other voucher programs, so we've gone to great lengths to make sure that doesn't happen on our program. We actually periodically check every single resort we offer against other sites like Expedia to make sure that you really are getting a phenomenal deal. So if you found any resorts that you could book cheaper elsewhere, we'd really like to know which ones they were so we can dig into it further. It's extremely important to us that our customers really are getting a phenomenal deal when they book with their voucher. Most of our customers have been saving $500 to $1,500. But please know that if you're not satisfied, we do have a 60-day, 100% Satisfaction Guarantee, and we're more than happy to process a full refund for you. We'll reach out to you now to see which resorts didn't seem to be saving you much and to see if you'd like us to go ahead and process a full refund for you. It's extremely important to us that we take phenomenal care of our customers, including you! 😀
