Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
284 reviews
Orant NeonSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Orant Neon is an international brand boasting local operations and design teams in the US, UK, Australia and Singapore. With more than 30 amazing team members spread across our operational centers, we take great pride in our high-quality products and excellent customer support.Our story begins in Singapore, where entrepreneurs Jake and Jess Munday launched an LED neon sign business. Leveraging their experience in product development and social media marketing, the company created custom LED neon signs for local businesses, weddings, and events.The combination of high-quality signs and the ability to custom-design to customers' specific requirements led to explosive growth. Dainel and Johnny Nguyen, e-commerce industry veterans with over two decades of international experience, saw the potential to help the company expand beyond its initial market.As global orders grew, there was a clear need to increase staff and production capabilities. We have grown our teams in the US, UK and Australia by adding tremendously talented LED neon designers, dedicated support staff and friendy sales people to each office.
Orant Neon (orantneon.com) has 284 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 12 reviews with 1 star · Clear filters
They claim in their name its neon and only in the fine print does it tell you it's LED If I were looking for a modern look it would be fine. And NO I did not do my due diligence and read the entire web site (that's on me). As for customer They were not any help.
By Steve D.
If I can give 0 stars, I would. I am a single mother starting a business and ordered my business sign via this company. The mock up I was sent looked nothing like original and my sign was broken and did not light up. You could not even read my business name it was translucent. I begged for a refund and they bait and switched me to send more money to get my business name lit up. They stated no refunds. DO NOT USE THIS COMPANY!!! I am mortified. I have no sign and spent a lot of money.
By Ceajoy S.
The sign is decent but the customer service is terrible. I paid for a battery pack and did not receive. I need to request a refund for that but it is impossible to talk with anyone and they don't reply to texts. Will never do business with them again. To me, customer service is the most important factor for any company and they fail miserably in that category.
By Jordan K.
The mock up I agreed to is not what was delivered. I sent numerous photos of what I received, and what I received is not what the mock up looked like. They gave me the option to receive another sign if I paid another 150 dollars for shipping, I did not want two signs, and was not willing to lose more money. I was not given the option to attach photos, so you could judge the actual sign. Beware of this company, once they send you the product it is yours whether it looks like the mock up or not!
By Robert B.
