Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
237 reviews
Orange MailerSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Virtual Post Office.Save time and money when you pay for postage and print shipping labels online. Discounts are available on Express Mail® service, Priority Mail® service, and flat-rate shipping and even First Class®!Orange Mailer is an online postage printing service that allows you to purchase and print USPS shipping labels at discounted rates. So start buying USPS postage online from your office / home computer, easily print postage and shipping labels for all USPS mail classes. No more lines at the post office!
Orange Mailer (orangemailer.co) has 237 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
237 approved reviews, newest moderated first
I started to look for somewhere to buy postage for books when PayPal stopped allowing it. I've been using OrangeMailer for about a year now and have been very pleased with it. I've had questions a couple times and got quick, accurate answers. I expect to continue to use it for a long time.
By E. O.
Response from Orange Mailer· Mar 20, 2023
Thank you!
I used to use this company. It is now a big ad just to get you to upgrade. They used to give us free 3rd party shippers. Now, you have to "upgrade". There is a shipping platform called Rollo that is free, and gives you discounts. OM has turned from a good shipping platform to a big ad to get you to upgrade. Highly not recommend. EDIT: In addition, package tracking isn't even on the free plan. Tracking numbers these days are essential and should be part of the Basic plan. You should not have to pay OM extra for them to give you the number. Also, they responded they are targeting home consumers, but these users don't ship frequently enough to justify a monthly service fee. Plus, they do sell an Enterprise plan for business users, where a monthly fee makes more sense.
By Theo R.
Response from Orange Mailer· Jan 7, 2023
Sorry to hear you moved on to a service you feel is better for your shipping. We'd love for you to stay but sometimes we are not the best. We actually are not designed for e-commerce shippers like the others are. We are designed for the consumer and small office / home office user. Unlike the service you changed to which charges 5 cents for every label, our service is actually 100% free. We don't feel we are a big ad pushing you to upgrade. We don't open new windows, or bug you in any way. The option to upgrade is there IF you need what the upgrade offers. If you don't need it, no reason to use it. If you want to pay extra for a system that does NOT offer First Class letters, Certified Mail, Chat support, phone support and is literally a big ad for printers - cool. We can not match all that. But if you want to avoid going to the post office - that we can do (for free)!
Easy, convenient and cheaper. i will highly recommend to all businesses. i just wish they will bring back the history without subscribing.
By cris
Response from Orange Mailer· Oct 29, 2022
Thanks for the support, we do appreciate it. Regarding the History - it is still available for all users (including free), there are some enhancements (like cost codes and notes) that are only on a paid level, but the History for every mailing is there including tracking numbers, reprint, etc. Simply click the History tab in the upper navigation. Let us know if you have some suggestions for other things you would like to see. 99% of our updates occur due to user feedback. Again - thank you for your support!
Very easy to use and very convenient
By Dan T.
Unable to read tracking number assigned to package I mailed...the number is appears fuzzy and unable to open when clicking I know my free account started with $10 & only used $2.88 to print label so I feel I should be able to still access tracking before upgrade to $4.99/mo acct
By Carol J.
Response from Orange Mailer· Sep 2, 2022
Hi. Not sure why the tracking number would appear fuzzy other than your screen resolution. It is shown in plain text with nothing fancy. The tracking number is not clickable on the free plan - however, you can simply copy and paste it into Google (or USPS.com) and see full details. Thanks for using our system, and should you have any other questions regarding how to use our system don't forget we presently offer chat, trouble tickets and even phone to all our users (including those on the free service.
Best mail program — works great w my iPad
By Art D.
Response from Orange Mailer· Jul 11, 2022
Thank you!
You took away the address book and now tracking in history. We already pay you guys in the postage itself so I don’t think we should have to pay you twice to have these very simple things. Will be looking for another online mailing company
By Jack S.
Response from Orange Mailer· Jul 3, 2022
Hi, Yes - it is true we make money on the postage, but the reality is that it is a very small amount, As an example - on a first class letter we loose money. Why? Because we don't charge a credit card fee, but we must pay 2.9% + 30 cents on every single credit card charge. As we grew we saw that few people (compared to total users) were using the address book, batch printing, enhanced history, etc - so we determined to pull that off the base FREE version and offer if as an upgrade. What that means is that we are still here - the _only_ FREE service that offers nearly all levels (and then some) of the local post office. BUT - if you want more (like the address book) we still offer that as well. This enables us to meet the needs of every user (the local post office does not have an address book or batching or IMb tracking) and if some users want more - then for a minimal amount that helps cover our real costs, they are available. I hope this helps you and others understand our pricing. We try to be transparent, and we love our customers feedback. We will take your comments to heart and where possible, we'll make the needed changes.
I have been using Orange Mailer for several years now. I ship books (Media Mail), packages, Priority envelopes. I am able to generate the labels, insure packages. An an address book and history makes it easy to ship again to previous recipients. And their tech team when I have suggested changes to fix problems actually made the change shortly after I contacted them. Amazing!
By David P.
Response from Orange Mailer· Jul 3, 2022
Glad you like our system! And really glad our support has been responsive. Nearly all of our enhancements and changes come from user feedback - so thank you.
