Oral-BReviews of oralb.com

I bought Oral B series 10 Electric Toothbrush. Called Oral B customer service for registration of warranty but they don’t do any warranty registrations. Asked for help for setting up Apps, no help available for that. They will register my email for marketing purposes only. Spoke with customer service representative and supervisor Jessica but no one could help. I regret buying product from Oral B . Last time, bought electric tooth brush from Phillips Sonicare, their customer service is best in industry for oral care products. Thanks

Well, what I can say? This is a piece of shit company. A true shithole. I´ve bought my Oral-B IO Series 9 toothbrush from service(at)t.shop.oralb.de because the old one broke down FOUR times within two years but decided to repair the old one again and sent back the new one. Oral-B lets do its returns through another crappy company called "ZigZag Global Ltd". This company tells me after two weeks that they have never received the product despite the fact that the tracking Nr. shows differently. It seems that I have to get an attorney to sue the shit out of this company. My advice: if you buy a product from a crappy company like P&G (Oral-B) make damn sure that you but it at your local dealer and do not expect a life expectancy longer than two years. PS: after several E-Mail exchanges and threatening by penalties I´ve received my payment for my return. With this action I'll delete my account at Oralb and if ever I buy another OralB product then only from a local dealer.

Oral B hat eine 30 Tage Zufriedenheit-Geld zurück Garantie bei seinen Produkten angeboten. Diese habe ich in Anspruch genommen, da mich das Produkt nicht überzeugt hat. Es war schon aufwendig überhaupt die Zahnbürste zurück schicken zu können, da - obwohl ich das Produkt sogar direkt bei Oral B bestellt hatte - sie die Rechnung, die ich hochladen musste nicht lesen konnten. Aufgrund meines Kundenkontos bin ich eigentlich der Meinung gewesen, dass sie alle Daten/ Belege vorliegen hatten!?? Die Zahnbürste ging zurück und Oral B hat diese laut Sendungsnummer seit dem 19. März. vorliegen. Mittlerweile sind 8 Wochen vergangen und ich habe den Betrag immer noch nicht erstattet bekommen! Ich habe mehrere Male den Kundenservice kontaktiert und werde nur hingehalten…. Es ist für mich unbegreiflich und unfassbar, wie unprofessionell solch ein großes und eigentlich namhaftes Unternehmen arbeitet. Keine Ahnung ob ich in diesem Leben den Kaufbetrag noch erstattet bekomme. Daraus resultierend kann ich Oral B nicht empfehlen und wenn ich hätte können, würde ich sogar Minus-Sterne vergeben.

Acquistato spazzolino elettrico ricaricabile iO 9 pagato 180€. A distanza di poco più di due anni ha smesso di funzionare. Più precisamente, nonostante indichi una carica del 100%, appena lo si mette in funzione, dopo pochi secondi, si spegne ed indica una carica dello 0%. Inutile i miei tentativi di ricaricarlo. Penso che dipenda dalla batteria ormai esausta. Uno spazzolino così costoso e di un brand così noto dovrebbe offrire una qualità elevata che, invece, si è rivelata pessima.

Spazzolino (iO2 acquistato direttamente sul sito Oralb) palesemente difettoso,dopo due mesi scarsi non si ricarica. Contattati, dovrei recarmi al punto assistenza più vicino (20km) o organizzare un ritiro dal corriere per inviare il tutto a Torino. No comment

I used to buy Oral-B electric toothbrushes for 25 years. Usually they lasted for 5-7 years and the only reason why I replaced them was either a battery losing capacity or because it was becoming stained due to prolonged use. During last year I purchased two Genius X electric toothbrushes produced by Oral-B and both died with the same symptoms - the motor seems to have stopped working even at fully charged battery. Amazon, where I bought them, refused to provide support and sent me to the manufacturer. I contacted a local dealer, they were very nice and replaced the faulty toothbrush with a new one, but... they sent me a low-end model that is three times as cheap. Being a loyal customer, I purchased a another electric toothbrush of the same model - Genius X, which cost quite a bit of money. Less than a year after it is dead with the same symptoms. I tried contacting the manufacturer on their website and received no response whatsoever.

I am writing to express my deep dissatisfaction with the performance of the Oral-B Genius toothbrush I purchased over two years ago. Despite its promising features, my experience with this product has been consistently frustrating and disappointing. Since the original purchase, you have already replaced the device twice due to repeated malfunctions. Unfortunately, even the current unit continues to exhibit the same core issue: it persistently loses its Bluetooth connection with my iPhone. I have tried everything within reason to resolve this—restarting my phone, restarting the brush, repairing the Bluetooth connection multiple times—yet the problem remains. Even when I hold the toothbrush in one hand and the phone in the other, standing directly in front of the device, the connection drops unpredictably. This makes the app-based features unreliable and, frankly, useless. I specifically chose this model for its advertised smart functionality, which simply does not work as intended. After two years of repeated failures, I can no longer view this as an isolated technical issue. The product does not live up to its claims and has become a source of consistent inconvenience. I would appreciate a meaningful resolution to this matter—whether that be a permanent fix, a replacement with a more reliable model, or a refund.

Compré un cepillo de dientes Oral B IO 9 que tiene un precio en torno a 300 euros. Se queda sin batería de forma brusca. Lo he llevado al Servicio Técnico donde me lo han reemplazado en dos ocasiones durante el periodo de garantía. En total he tenido 3 cepillos IO9, los 3 con el mismo problema, éste último ya está fuera de garantía. Se trata de un problema habitual en estos cepillos como se puede leer en múltiples foros y Oral B sigue vendiéndolos.