Faulty OpuScalp Viva
I received a faulty scalp massager (OpuScalp Viva) and received no response from the customer care team when I reached out for help :(
By Brooke P.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
25 reviews
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Discover Opussima – where opulence meets beauty! Explore our range of luxurious and innovative haircare products designed to enhance your beauty rituals and offer a transformative self-care experience. Elevate your beauty with Opussima today!
Opussima (opussima.com) has 25 customer reviews on The Fair Hearing, with an average rating of 1.8 out of 5.
25 approved reviews, newest moderated first
I received a faulty scalp massager (OpuScalp Viva) and received no response from the customer care team when I reached out for help :(
By Brooke P.
I received very fast and have used it for awhile now and I love it. It works amazingly.
By Sue
Great product, well packaged and issued quickly.
By Amy G.
I never received my package. I emailed twice and no one has answered me. So disappointed!
By Christine P.
I'm from Switzerland and because I've seen the ads all over Instagram, I thought I'd give it a try. So I ordered the Scalp care Massager with red light. At first everything was fine, I got an email that my package was on its way. But then they wrote to me that it had been delivered, but I never got anything, so I wrote to them. They never gave me a reply. I wrote at least 4 times but they don't care. So people be careful. Don't buy everything you see on Instagram, it's a scam. Even though I thought Instagram will control the scammers....plus it‘s pretty expensive for that you risk to not get it🤦🏻♀️
By Hear the W.
Bought and received the Scalp Care Massager with Red light therapy at the beginning of May. It doesn't turn on and doesn't charge. Have been trying to contact customer service for a month and am being completely ignored.
By Katherine E.
Service is wonderful, it is so relaxing and easy to use. It made my scalp massage so smooth and comfortable
By Faryal I.
Less than half of the prongs do not even disperse oil. And I have to use force to get the oil out of the working prongs...therefore feeling like I'm scraping my scalp. The whole business of only being able to return this if it is unused, leaves no room for a customer to actually return a product that is faulty (one can only find this out from USING IT). I wasted the money I used on buying this.
By Alison