OptumReviews of optumrx.com

Optum Rx, owned by United Healthcare, puts profits before people. I am a type-2 diabetic and my doctor has found a great combination of drugs that have kept my A1C well under 7 for two years, including Rybelsus (the pill version of Ozempic). Before I started Rybelsus, my A1C generally came in between 7.2 and 9.0. In the past three months, Optum denied one of the prescriptions that have been helpful, Jardiance. And this month, they are denying benefits for a second, Saxlogliptin/Metformin. If I stop taking Rybelsus, they said they would reinstate both Jardiance and Saxogliptin, but that brings me right back to my well-above target of 7.0. If I give up both those drugs but keep Rybelsus, I am similarly doomed. I guess they'd rather I go on insulin and later pay for my dialysis than keep a good thing going. Once very helpful, Optum/UHC have become brutal. I hope Luigi is found innocent!

Absolutely terrible company. We kept getting bills for $25 even though they were automatically taken payment from our account. When I called to straighten things out, they agreed it was their mistake and would be fixed. It was never fixed. Kept getting bills for $25. When I called back again with all information on when they had taken payment out of my account and to ask why I am still getting bills for $25, I was told you owe it, end of story, not discussing any more. How can I owe money if my payments are automatically taken out?? I think the 1.2 star rating says it all.

I have struggled for years trying to get Optum RX Pharmacy to deliver my precriptions on time, in the proper quanity or deliver at them all. My best advise to everyone considering using this service is to run like hell from this terrible outfit. United Healthcare needs to send in the bulldozers, level this place and start over.

Did not resolve that they sent damaged medication in blister packs. Was told I had to go back to my mother's and open all of them and count instead of just sending the 33% of crushed order. Not good for the well being of my mother.

I am writing to formally express my deep dissatisfaction and frustration with the ongoing and unacceptable service I have received from Optum regarding my diabetic test strips. As a diabetic patient who relies on regular glucose monitoring for my health and safety, the repeated issues and lack of accountability on your end have had serious and negative impacts on my well-being. Despite my primary care physician prescribing three boxes of diabetic test strips per month to support my daily testing routine (I test at least 10 times per day), Optum has consistently changed my prescription without notifying me. Each month, I only find out about the changes when I receive a delayed notification that my order has been modified—not in accordance with my doctor’s orders or my medical needs. Furthermore, there have been numerous occasions where my credit card has been charged without my consent or receipt of the prescription, and when I requested to be billed instead of auto-charged, my request was denied. I find this practice unacceptable and unethical. To resolve even the simplest issue, I have often had to spend nearly two hours on hold with customer service. The representatives are difficult to understand and often pass the blame to my insurance company or my doctor—despite my doctor having sent all proper documentation and a letter of medical necessity for the required quantity of strips. Optum has arbitrarily decided that the amount of strips I use is “too much,” even when this usage has been medically justified. Requests for a resolution or clear explanation are routinely met with repeated questions and evasive answers, with no one willing to take responsibility. Additionally, when I requested to transfer my prescription to a local pharmacy for better service and convenience, I was told this was not possible. This refusal further compounds the frustration and lack of support I experience monthly. After reviewing hundreds of similar complaints online, it is clear that my experience is not unique. This pattern of poor service, lack of transparency, miscommunication, and disregard for patient needs is disturbing and warrants serious internal review. I am demanding the following: Immediate review and correction of my prescription and delivery process. Clear, written confirmation of any future prescription changes before they occur. Cessation of all unauthorized charges to my credit card, with the option to be billed by mail or electronically. Full accountability from a supervisor or department manager who can take responsibility and ensure ongoing compliance with my doctor’s prescription. The option to transfer my prescription to a pharmacy of my choice. If this issue is not resolved promptly, I will have no choice but to file formal complaints with the Better Business Bureau, my insurance provider, and relevant state and federal regulatory bodies.

Be prepared to have every prescription you've had existing and new, to have a Prior authorization needed. So every time you need a prescription even for serious conditions, be prepared to have a lapse in treatment, be prepared to suffer, deal with withdrawals or side effects, or continue to be sick when a doctor provides treatment and then be prepared to complete a Prior Auth on every single prescription you have once every year as their Prior Auth's expire every year too. See a new doc at the same or a difference clinic for the same ailment and a different doctor requests the same prescription, be prepared for another Prior Auth. Be prepared for them to be denied and have to be in constant contact with your health care provider and their team in order to receive your medication. Be prepared to have an illness take longer to to get better, be prepared to deal with side effects of not having access to medication you're on, withdrawals or not taking a med causing health issues. They do not care. Awful experience. I feel for anyone whose emoyer forces this company on them.

Worst company ever! They somehow send me half a script, my bottle shows it's supposed to be 60 but when I break the Optimum RX seal there's only 30? I didn't notice this until they started calling and calling and calling me leaving messages that it's extremely important!!! I usually ignore these calls because they usually are just wanting to ask me stupid questions about things they already know just wasting my time. Now I actually speak directly to a Pharmacist "This is Difficult they hate letting you talk to them". And he lies to me! Told me it would be fixed ASAP I will get the missing medication Tuesday Or Wednesday we'll it's Thursday now and they cancelled the order??? I called again and got gaslighted another thing customer service is trained to do! They just got the script from my Dr. They are reviewing it? No they didn't just get it from the Dr it's an Optimum RX mistake or theft! They are dragging out! They had to know or someone saw something or they wouldn't have been calling me 3-4 times a day until they got me to call back! They should have just shipped the missing medication with a Text telling me I was shorted not make me to be the cause of all this internal mess they caused !! I am still getting emails and texts to contact them? with a case Number and ask for a Pharmacist that takes a dozen calls to get a rep to do.

Optum Perks will only send a prescription directly to the pharmacies they designate in your area. Therefore, I could not get it filled through Amazon Pharmacy. They do not explain this anywhere before you go through the process and pay.