OptumReviews of optumrx.com

So meds lost .stuck at same place for 4 days. Know what it was told.once in the mail .not there problem.and of course English by far not first language. 3 months already done.least my wife can sue for wrongfull death.

Took out $480.00 out of my bank account on 3/4/2026, without any notification for a medication and shipped it the same day without notifying me about it to see if I wanted to cancel it, and lied about when the money would be put back in my account.

I don't even know where to start sharing our terrible nightmare experience with this useless place/service. They so-called "manage/administer" my wife's UHC healthcare programs and benefits, and it is a total waste of our time and emotions, a real disaster, so much confusion, incompetence, a huge SNAFU. UHC offers $100 HRA benefit for enrolling in a some programs, like Cancer Case Management Program, but it wasted so much of our time and caused us so much frustration that now we would rather pay them $100 to leave us alone and save us time and emotions/frustration. What a NIGHTMARE!!!

Stay away from Optum because they tried to charge me $700 for a routine physical after insurance. I tried to dispute the bill and Optum lies and persists. They want to drive profit instead of caring about people, because they are terrible people.

The management team at Optum RX Speciality is the worse. Spoke to the Supervisor DJ there and he was incredibly snarky, rude, and sarcastic. He did help at all with answering my questions.

To ALL employees involved with my RICO Case: Ready for prison? Turn yourselves in now -- trade a lifetime in chains for the few years you can still salvage.

Didn’t have the option to leave less than one star but my experience since being forced by our insurance to go to Optum has been terrible. I have spent more time on the app in the chats and on the phone that at this point I should be on the payroll. Every single medication order has required multiple calls and all of my medications have been delivered late. I would not recommend them to anyone.

Hi there, On 3/10/26, I canceled an upcoming prescription for Jardiance 10mg because I'm currently unable to afford it. I was told by an Optum RX employee that I had successfully canceled my order before it shipped. I was lied to by this dishonest, incompetent, and deceptive company, and I ended up being billed for something I never wanted. These people have no credibility and are not to be trusted. I want my $439.69 refunded to me ASAP. Thank you. Dave Hunter This is a copy of my online chat transaction in which I requested cancellation, was told it was successful, and was promptly lied to when they processed the order anyway. These people are not to be trusted under any circumstances. "Please cancel my current prescription for Jardiance 10 mg. It's no longer covered by my insurance, and I'm no longer able to afford it. Thank you. Read You – 1:53 PM I appreciate your confirmation, David. I completely understand your concern, Thank you for provide information. Let me go ahead and check that for you. Kindly Please allow me 2-3 minutes to pull up your account. Max C. – 1:54 PM Thank you. Read You – 1:54 PM It's my pleasure! Max C. – 1:54 PM Your patience much appreciated. With your due request, I have successfully canceled your order for JARDIANCE TAB 10MG, David. Aside from this, is there anything else I can be of service? Max C. – 1:57 PM"