OptumReviews of optumrx.com

They are a joke, took my money and asked me to call my pharmacy to call them. They were too lazy to send prescription, and when you try on their website you receive an error. I would not recommend them at all to anyone. They don't deserve one star and wish I could rate them negative 0.

I really wish like hell I would’ve taken the time to read the poor reviews online about this hot mess of a company before contacting this circus of a pharmacy. I mean, In all my decades of having medications filled, this Optum Home delivery is THE ABSOLUTE WORST pharmacy I HAVE EVER Tried to use! Unfortunately my UHC health insurance app kept advertising this place as having my prescriptions 70-80% less compared to my local pharmacy. I thought it was too good to be true so I ignored the advertisement until my regular pharmacy kept going up on their prices. So I broke down and decided to give this place a try and boy I tell you, it was the absolute worst mistake! The drama begin when I transferred my Rx (ie prescription) from my regular pharmacy to this place. For several days I heard absolutely nothing from this place so I called them every day for 4 days straight only to be told they are working on filling my Rx and it would be ready to ship any day. I waited 8 days and called back and finally was told there was a problem with my Rx in that they didn’t understand my Dr’s dosage for me. Mind you, my local pharmacy had filled that exact same Rx with no problem but i cancelled it so the Rx could be filled at this incompetent place. By now its been almost 2wks so I told the Optum Rep that i needed my medication so they needed to transfer my 1st Rx back to my local pharmacy and I would have my doctors office to send them a brand new Rx. Needless to say they never did transfer the 1st prescription back to my local pharmacy. However these incompetents received the brand new Rx, my doctor called to tell them the dosage, I verified that they had the new Rx and they stated my doctor told them exactly what my dosage should and I would have no problem getting my medication delivered to me, but a day or two later, unbeknownst to me, these incompetent fools transferred my new Rx back to my local pharmacy! I only found out because I had to call back yet again to check on my Rx (mind you its 3wks now) and that’s when they told me! After I regained my composure I cancelled my Rx at my local pharmacy AGAIN to have it sent back to Optmum again because i was desperately needing to pay a cheaper price for the high cost medication. I gave them 5 days to refill it and since again I hadn’t heard from them, I call this grossly incompetent place only to be told they can’t get the medication and they have no idea when it will be in stock! Livid is not even the word to describe my sentiments 🤬. Meanwhile my local pharmacy has filled the prescription twice (with no problems) since this saga began. All this poor excuse for a business had were excuses and empty apologies for me. Meanwhile Ive been without my medication for a month all because of their sheer incompetence! I would never ever use this place after! NEVER! If you don’t want an incompetent, ignorant, grossly unprofessional pharmacy to play catch me if you can with filling your important medication, I strongly suggest that you stay the hell away from this place. Yes local pharmacies may be a bit more expensive but I promise you, they would never treat something as critical as your medication in the grossly haphazard way as this incompetent place does! UHC should be ashamed of promoting this company to its members. I wish I had read all the negative reviews all over town online before I made the mistake of trying to use their pathetic services. Please Don’t be fooled by the false advertisement of the cheap prices because you will surely get (or not even get) what you might pay for!

Services were for my wife. Optum couldn’t get my medication in computer with proper dates. I ended up with 3 mos of everything some are not super to be 90 days. Insulin for many weeks. I’ve been gone for 3 months and still gave needles and trazedone and others to last months. I would call in trying to fix it and it only got worse. Found an excellent mail order and they are ExactCare. There’s are packaged by the day or morning afternoon and nighttime. There always on time and always correct

2 weeks, NO MEDS. Prescription submitted approximately 2 weeks ago. As of today NO MEDS. Inquiring for the 2nd time about the status of my prescription, I was told that the prescription could be refilled. Given that I never received the medication how would it be a REFILL? I canceled the order and had my Dr submit the prescription to my local pharmacy. I will never use OptumRx again!

Awful customer support. Have been having billing issue for almost a year, and now I ended up with $30K+ bill payment due to them not following up with my insurance properly. They said they are still working on it, but asked to setup a payment plan to ensure the bill doesn't go to the collecting agency last month. All of sudden, they increase the monthly bill by $2K. When contacted the customer support, they said the first payment was just for the appointment, and they had no record of setting up the payment plan. Had to hang up my angry call as I was not getting anywhere and keep blaming for their mess up in pre-authorization on me.

Optum RX is the worst, my doctor prescribed me a generic version of a medication, they approved it once after making me jump through every hurdle, then when it came time to get my refill not o my did they refuse it, they changed their policy to no longer covered the generic medication, it’s a joke and I recommend anyone who really needs help to find it elsewhere, anywhere else because they are not here to help at all, it’s all about the bottom dollar and the patient gets the shaft every time….. stay away find anyone else

Taylor from Optumrx made the process so easy for me. She was patient & very kind. Very good customer service skills. Need more people like her. Definitely recommend.

My employer recently switched to optumrx. I have had nothing but problems ever since. My dr and myself have been trying to fill a prescription since the end of January. It’s now the end of April and they are still coming up with reasons to not fill the prescription. If you want prescriptions filled in a timely and problem free manner, DO NOT USE optumrx. I don’t think this problem is going to be resolved