OptumReviews of optum.com

I had a really great Rheumatologist who was with Optum’s Colorado Center for Arthritis and Osteoporosis, which had several clinics in the greater Denver area. Optum is closing every single one of the CCAO clinics, leaving a lot of people without a rheumatologist. They said it’s to make healthcare more affordable but if there’s no doctors, it’s not more affordable, it’s less accessible. How evil does Optum have to be to do this to so many people and doctors? My opinion is - 100% evil.

This review is directed to Optum leadership regarding care provided through its affiliated network, including Southwest Medical Associates. My mother received care within this system during a critical period in 2024, and our experience raises serious concerns about care coordination, follow-up, and clinical oversight within an integrated care model. By March 2024, a pulmonary nodule had been identified and was known within the care network. Despite this, there was no meaningful coordination between providers, no sense of urgency, and no structured effort to ensure timely evaluation or monitoring of a clinically significant finding. Over the following months, her condition declined. She experienced repeated falls, instability, and worsening symptoms, yet care remained fragmented across providers rather than coordinated as a unified system. There were also concerns regarding medication management and lack of appropriate monitoring in the presence of known risks. An integrated system is expected to connect information, providers, and decision-making. In this case, those systems failed. Her condition ultimately progressed, and she passed away. This matter has been formally documented and raised through appropriate channels, with a detailed record of events. Optum promotes coordinated, patient-centered care. Experiences like this raise serious concerns about how those systems function in practice when patients need them most.

OPTUM has ZERO customer support. The webpage shown on their site does not exist, they do not have adquate phone customer service, their password service does not respond. In short, incompetent service that patients pay for and Congress allows.

I had my C&P exam there. Bunch of racist.

If I could give them a -0 I would . Nothing but problems with them and try to steal your money... avoid or drop...

The robots call and in the midst of answering hang up. The agts read scripts and cannot / will not answer anything that is not written before them. I asked on a yes no question if they had the info in front of them and got a three minute response about how they are not trained to do that, I an going with a provider that does not use Optum because I can risk my mental health dealing with them any further

Optomcare customer service is without a doubt the worst. There's to many people answering phones. It's very hard for a patient to get results for MRI, ULTRASOUND AND EXRAYS. You never can get a hold of your doctor and it takes to many days to get any results for tests. I'm very unhappy with Optomcare.

If I could use a negative star I would . This is the absolute worst company I have ever dealt with! I called and made a payment over the phone with my debit card and at NO time did I authorize them to put my card number on file. Suddenly, I look on my bank statement and see where they have been charging my card without my authorization and like I said, I didn’t even know she had put it on file. I was told it was a one time card authorization. Now I find out they have put my card on file and are charging it whenever they get good and ready to do so.