Breaking devices and expensive repairs
Unfortunately, I cannot recommend Optoma devices. In December 2021, I bought an Oproma cinemax P2 laser projector. I actually started using it after moving in mid-January 2022. The equipment was advertised as a high-end and modern home entertainment center. Unfortunately, after about 8 months of use, the projector began to display "dead pixels". At that time, the laser operating time was about 1000 hours. The laser matrix was replaced at that time. In August 2024 (laser operating time was about 3800 hours), the device broke down again. The left side of the displayed screen first loses color and sharpness, and after some time it turns off completely. The service visit did not detect any faults. When the problem repeated, I sent a report to the service and received an email that it was a faulty formatter board, the replacement of which would cost about 600 euros (500 pounds), or 1/4 of the value of the entire projector. I described the entire problem to the service in my country and to the service in the UK. Unfortunately, the company's position remains unchanged - the warranty ended a few months ago, so the repair is chargeable. If I had bought a new TV back then, first of all, I would have spent less money and had the equipment for years. I could also have bought much cheaper equipment from Epson or Xiaomi and not lost a large sum of money. Huge disappointment. [UPDATE 03.01.2025] The issue has been solved. I am raising my rating to 3* because after intervention on social media and in several Optoma offices in different countries the matter was resolved. The projector was in repair (the third time) from 17.10 to 20.11 but the problem was fixed. It has not recurred to this day. I received an additional 3 months warranty for the repair. A big thank you to Matt from the customer service of the UK office, who dealt with the whole matter and helped to resolve it. [UPDATE 12.12.2025] Broke down again! At first, it would "freeze" on the Optoma logo, then start up but display no image (the laser does power on), but it won't load the software. I've tried unplugging it, resetting it, and even updating the software via USB (following the instructions at optoma website for this device). The device is out of warranty (it's exactly 4 years old), but I still can't believe that a device of this caliber, priced at this price, can't function for a year without failure or needing service. Completely useless and expensive.
By Igor