OptomaReviews of optoma.com

I purchased an optimum projector eight months ago. Unfortunately, the fan died. I was getting a bit impatient because I contacted customer support on Thursday. They asked for more information on Friday, I sent them videos, etc. I hadn’t heard from them on Monday and got a bit frustrated but on Tuesday they told me they were sending me a new unit so I’m quite happy.

I purchased an Optoma UHD35x 4K UHD gaming projector (3,600 lumens, 240Hz, HDR10/HLG) expecting a reliable product for home use. Unfortunately, my experience has been disappointing—both with the product and the company behind it. The first unit I received was defective out of the box and would not power on. It was replaced, but the replacement unit has now completely failed after about 2.5 years of normal household use and no longer powers on. I contacted Optoma Technology, Inc. for support, but they declined to offer repair or replacement beyond a paid service, with no meaningful after-sales consideration. Given the price and specifications of this projector, I would have expected significantly better durability, as well as stronger customer support when issues arise. Based on my experience with two failed units and the lack of support, I cannot recommend this product or the company.

Ein Beamer Optoma UHZ65UST für 3200€ gekauft und nach 4 Jahren defekt. Service kontaktiert und Fehler geschildert, Reparatur soll bis 2000€ kosten. Gerät wird jetzt entsorgt. Nie wieder Optoma!!!!

Tengo un proyector que funcionaba correctamente hasta que realicé una actualización oficial de firmware proporcionada por Optoma. Tras dicha actualización, el dispositivo quedó completamente inutilizado, sin posibilidad de uso alguno. Este fallo no se debe a un uso indebido, manipulación incorrecta ni a daños externos. El problema se produjo única y exclusivamente como consecuencia de la instalación del firmware oficial de Optoma, lo que evidencia un grave defecto del producto o un software defectuoso distribuido por el propio fabricante. GRAVE FALTA DE RESPONSABILIDAD Y SOPORTE DE OPTOMA ESPAÑA He contactado en repetidas ocasiones con Optoma España para solicitar asistencia técnica y soporte en garantía. La respuesta ha sido inexistente o totalmente irresponsable: No contestan a los correos ni al teléfono, y En otras ocasiones se limitan a derivar la responsabilidad a terceras empresas, afirmando que Optoma España no se hace cargo, algo absolutamente inaceptable tratándose de la filial oficial del fabricante. Esta actuación deja al consumidor completamente desprotegido, sin servicio postventa y con un proyector de gama alta, con menos de 1200 horas de uso, inutilizado por una actualización oficial de la marca. Considero esta práctica engañosas y abusiva. No recomiendo en absoluto la compra de productos Optoma. Existen numerosos testimonios de usuarios afectados por problemas similares, fácilmente localizables en foros y reseñas públicas como Reddit, lo que indica que no se trata de un caso aislado, sino de un problema recurrente que la empresa no está resolviendo.

Tja, was soll man da noch sagen ? Ein Telefonat mit dem Optoma-Support führte zu einer schriftlich formulierten technischen Frage am 18. August 2025. Auch die schriftliche Nachfrage am 04. September 2025 ergab keinerlei Antwort. Eine telefonische Nachfrage am 09. September 2025 führte zu der Antwort „der Techniker meldet sich bei Ihnen“. Bis heute, 16. November 2025, keinerlei Rückmeldung. Kunden scheinen bei Optoma lediglich ein Störfaktor zu sein … 👎👎👎

tiendaoptoma.es está denunciada ante la Policia Nacional y Consumo de la Junta de Andalucía por estafa, se quedarón con mi dinero. No entregaron el producto, ni factura. Pasó todos los tiempos legales para el reembolso y sigo sin la devolución (de más de 500€). Cuidado!!

Ik wil even mijn frustratie delen en peilen of anderen ook problemen hebben gehad met hun Optoma Cinemax P2. Mijn P2 hield er in december mee op – helemaal dood. Opgestuurd naar Optoma Duitsland. Diagnose: mainboard defect. Maar het apparaat was nét twee maanden buiten de garantie. Hun oplossing? Een kostenplaatje van €900. Na drie maanden (!) over en weer bellen, mailen en pushen, heb ik uiteindelijk een deal kunnen maken: we delen de kosten, ieder de helft. Dus eindelijk gerepareerd, teruggestuurd, ik blij… Maar: na een maand is het weer mis. Precies hetzelfde probleem. Alleen de backlight doet het nog. Serieus… €450 betaald voor een “reparatie” die dus geen maand houdt. Dit kan toch niet? Ik overweeg serieus juridische stappen, of een collectieve actie als meer mensen dit probleem hebben gehad. Zijn er anderen hier met vergelijkbare ervaringen? Ik lees heel veel klachten allemaal de zelfde problemen Tips of suggesties zijn welkom. Dit voelt echt als oplichting.

My UHD51A projector finally quit on me. It was nothing but odd problems throughout the years of owning it. Research online also shows from professional testing equipment that the projector was not nearly as bright as was claimed by Optoma and after a period accumulating research, I finally understood why HDR and other visual aspects on the device were underwhelming. At one point, the frame interpolation stopped working. Picture settings kept randomly resetting. Lots of terrible dark and white crush. The 4K was never very impressive and HDR was barely effective. (I thought this was normal because it is a projector and not a TV) When I called in, a lot of pushback was offered when I tried to provide feedback as a former customer who was moving on to a different brand. Despite my clear expression that I was merely providing feedback after my experience with this model, they insisted that I should have brought this up during warranty and that their newer products would absolutely impress me. So according to the person in support, I had to have all the problems within a year in order to have any valid comments about the device and that I should take their word for it (again) that their newer products are now amazing. On a final note, my true purpose for calling was to ask them for some troubleshooting tips about why my projecting wouldn't start anymore despite replacing with a new lamp. I am suspecting the color wheel as faulty since a reference marker on it appears to have rubbed out but they refused to offer any sort of input and insisted that I send it in and pay a 150$ US diagnostic charge excluding labor and parts to get any further with them. They wouldn't even provide me with any information on where I could send it locally to have it repaired. Hard pass on Optoma going forward.