OptiSignsReviews of optisigns.com

7676 Hillmont Street, Suite 201, Houston, Texas

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The Fair Hearing score

4.7/ 5

Excellent

120 reviews

OptiSigns4.7Excellent

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About OptiSigns

OptiSigns is a cloud-based digital signage software that allows you to easily create and manage dynamic content for your business on any screen or TV. With a user-friendly interface and a range of powerful features, OptiSigns makes it easy to create engaging digital signage displays that inform and inspire your audience.

OptiSigns (optisigns.com) has 120 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.

Also known as: optisigns.com
Website: optisigns.com
Category: Internet & Software
Location: Houston, Texas
Listed on The Fair Hearing: 2026

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Aug 21, 2024

Something has changed at this company…

Something has changed at this company for a while now. I have been working with this company for 2 years and for my shopping mall project, I was paying 10€/screen/month (I have 4 screens). Now I am forced to pay 30€/screen/month because they have launched the "engage" feature that I need to run my project. It is a platform that works well, but the price is excessive. There are other alternatives that work just as well, but at a lower price. Besides, trying to negotiate the price with support is like talking to a wall. Before there was a very kind and understanding person, Mr. Paul, but the person in charge now, does not seem to have any empathy towards customers.

By Jordi G.

Response from OptiSigns· Sep 19, 2024

Hi Jordi, First off, thank you so much for being with us over the past two years. We truly value long-time customers like you, and I completely understand that price changes can be frustrating. We're committed to delivering the best value in the market for our customers, and the Engage plan was designed to offer advanced, interactive features for customers who need them. We work hard to balance creating powerful features with keeping things affordable, and your feedback is really important as we continue to improve. I also want to address your experience with our support team. Our team is dedicated to delivering excellent service and support, but we may have missed the mark here. Paul is still very much part of our team, and we’re making sure the entire team is aligned on delivering the kind of service he’s known for. We’d love to revisit your case and find a solution that works for you. Please reach out to us at [email protected], and we’ll do everything we can to assist. Thanks again for your honest feedback. We appreciate it and will keep working to be better for you.