OptinMonsterReviews of optinmonster.com

Response from OptinMonster· Oct 18, 2023

Hi Ariel, Thank you so much for your kind words! We're thrilled to hear that you had a simple and hassle-free experience with us, and we're here to support you every step of the way. We appreciate your feedback and look forward to assisting you further! If you haven't already, we'd like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program. Once again, thank you for your kind words and for choosing OptinMonster. We're here to support you in achieving your goals, and your success is our success!

Response from OptinMonster· Oct 11, 2023

Hi T. Thm, I wanted to address your recent experience with OptinMonster personally, and I appreciate your feedback. I'm truly sorry to hear that you found our interactions to be less than satisfactory. It is essential for us to clarify that our intention is never to come across as pushy or give any impression of a "scammer vibe." Our team genuinely aims to provide valuable solutions and options to our users, which is why we offer upgrade discounts for those who may benefit from additional features. I apologize if our approach during the upgrade process left you feeling uncomfortable. We value our users' feedback, and we'll certainly consider this to improve our communication. Regarding product quality, we're committed to delivering a high-quality solution. Regarding customer service, I'm disappointed to hear that you found our support to be less than ideal. We strive to offer prompt, personalized, and helpful assistance. Your experience is not representative of the level of service we aim to provide, and we will take steps to address any areas needing improvement. I genuinely appreciate your input, as it helps us make necessary adjustments to serve our users better. Your satisfaction is our priority, and I hope you will be willing to give us another chance in the future. If you have any more specific feedback or would like to discuss your experience further, please feel free to contact our support email and refer it to the Product Success Manager so it reaches me. Thank you for taking the time to share your concerns with us. We are committed to learning from your feedback and continuously enhancing our services.

Response from OptinMonster· Oct 10, 2023

Hi Guy, Thank you so much for your excellent review! We're delighted to hear that you find OptinMonster intuitive and that our support service has been helpful to you. Making web forms and pop-ups for your development site should be a seamless experience, and we're thrilled to know that you've found it easy with OptinMonster. Your feedback motivates us to continue delivering the best possible service and support. If you haven't already, we'd like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program. Once again, thank you for your kind words and for choosing OptinMonster. We're here to support you in achieving your goals, and your success is our success!

Response from OptinMonster· Oct 4, 2023

Hi Ravit, Thank you for taking the time to share your experience with OptinMonster. We're delighted to hear that. Your feedback is greatly appreciated. If you haven't already, we'd like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program. Once again, thank you for your kind words and for choosing OptinMonster. We're here to support you in achieving your goals, and your success is our success!

Response from OptinMonster· Oct 4, 2023

Hi John, Thank you for taking the time to share your experience with OptinMonster's support team. We're delighted to hear that our team was able to provide you with exceptional assistance. Your feedback is greatly appreciated. Customer satisfaction is our top priority, and it's wonderful to know that you loved our support. If you haven't already, we'd like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program. Once again, thank you for your kind words and for choosing OptinMonster. We're here to support you in achieving your goals, and your success is our success!

Response from OptinMonster· Sep 18, 2023

Hi Jordi, Thank you for taking the time to share your experience with OptinMonster's support team. We're delighted to hear that our team was able to provide you with exceptional assistance. Your feedback is greatly appreciated. Customer satisfaction is our top priority, and it's wonderful to know that you loved our support. If you haven't already, we'd like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program. Once again, thank you for your kind words and for choosing OptinMonster. We're here to support you in achieving your goals, and your success is our success!

Response from OptinMonster· Sep 5, 2023

Hi Gabriel, Thank you for sharing your experience with our tool, and I apologize for any frustration you've encountered. Firstly, I'd like to clarify that our plans are based on page views, which are impressions of the campaigns on your website, rather than subscribers. The free plan comes with 500 free page views, and emails are sent when you approach this limit to ensure uninterrupted service. This notification is designed to help you manage your plan effectively. In the event you are charged and feel that a refund is necessary, please note that we offer a 14-day, 100% no-questions-asked money-back guarantee. You can find more information on how to request a refund by visiting this link: https://optinmonster.com/docs/how-to-request-a-refund/ Additionally, I'd like to assure you that we do indeed offer support to both our free and paid users. Free users can access support through the WordPress.org plugin page. You can also create a support ticket by visiting https://optinmonster.com/docs/. You can also reach out via email on support [at] optinmonster [dot] com. Our team is committed to helping all users, regardless of their subscription level. We value your feedback and appreciate your patience. If you have any further questions or concerns, please feel free to reach out to our support team using the channels mentioned above. We're here to assist you and ensure you have a positive experience with our tool. Thank you for trying out OptinMonster, and we look forward to helping you resolve any issues you may be facing.

Response from OptinMonster· Sep 4, 2023

Hi Witty Project, Thank you for taking the time to share your experience with OptinMonster's integration with your website. Your feedback is greatly appreciated, and will help us go a long way. If you haven't already, we'd like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program. Once again, thank you for your kind words and for choosing OptinMonster. We're here to support you in achieving your goals, and your success is our success!