Never response from warranty after year of emailing
The lights are actually good, but if you have an issue or break, the "warranty" system doesnt seem to exist. I have sent 3 emails months apart from each other with no response.
By Mitchell A.
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
17 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Optic LED Grow Lights is listed under Home Goods Stores.
Optic LED Grow Lights (opticledgrowlights.com) has 17 customer reviews on The Fair Hearing, with an average rating of 1.9 out of 5.
Showing 3 reviews with 2 stars · Clear filters
The lights are actually good, but if you have an issue or break, the "warranty" system doesnt seem to exist. I have sent 3 emails months apart from each other with no response.
By Mitchell A.
Amazing lights I have no complaints there. My complaint is with their customer service its nonexistent. Light came in works great, supposedly they have a guide for their lights. Well I emailed them, talked to them on Instagram and was told to email them for the PDF of the guide. Absolutely no reply for 2 weeks so far. If you can handle a great light with nonexistent customer service these guys have it. If you want good customer service and a good light go elsewhere.
By Dave D.
They advertise a 15 year guarantee for their lights, however trying to actually put a claim through seems impossible. Emails get ignored. I've been trying for over a month now to get a proper reply from someone within the company.
By Jared H.