Open Road Relocation LLCReviews of openroadrelocation.com

850 LEORA LN, LEWISVILLE, Texas

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The Fair Hearing score

4.4/ 5

Great

7 reviews

Open Road Relocation LLC4.4Great

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About Open Road Relocation

Moving Company that specializes in local and long distance moving . Fully licensed by the DOT, FMCSA and TXDMV. Offers professional packing service and padding.

Open Road Relocation LLC (openroadrelocation.com) has 7 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.

Also known as: Open Road Relocation, openroadrelocation.com
Website: openroadrelocation.com
Category: Moving & Storage
Location: LEWISVILLE, Texas
Listed on The Fair Hearing: 2026

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May 8, 2024

The communication is great up until…

The communication is great up until your furniture is picked up. Once they have your stuff it all changes. They don't return your calls. They don't deliver on the day that was prearranged. My stuff was supposed to be delivered 3-26-24. They delivered on Easter Sunday 3-31-24 and several pieces of furniture were damaged. The claim process in a nightmare and they only cover 60 cents on the pound of the item. I would not use these people.

By Tom F.

Response from Open Road Relocation LLC· May 8, 2024

Hello Mr. Fargo. We’re sorry you feel that way, but let me clarify couple couple of things. A record show we contacted you about delivery for updates about seven times. There was no guarantee delivery date on your move. It was a standards contract up to 30 business days delivery. For any guaranteed move, you will need to sign up with a PGS delivery. With that said getting your items five days after the required date out of California to Texas it’s extremely fast speed. The usual transition time from the Ready date to delivery delivery takes more than two weeks for any company. And you can check that out if you don’t believe us. Regarding the insurance, every client has an option of purchasing additional insurance or bringing their own insurance. You chosen to use the FREE Insurance that we provide That was given to you with no additional cost. That is the reason that it covers so little because it’s a basic DOT requirements insurance. Again everything we have stated in this response is verifiable on your bill of lading the department of transportation, website, and all the other available resources. We are truly sorry you feel that way But I believe we perform this Move with the utmost diligence and care. Thank you for your feedback

Open Road Relocation reviews

7 approved reviews, newest moderated first

Apr 9, 2025
Amazing Communication
Amazing communication. Wonder service, highly recommend!
By Cheri W.
May 8, 2024
The communication is great up until…
The communication is great up until your furniture is picked up. Once they have your stuff it all changes. They don't return your calls. They don't deliver on the day that was prearranged. My stuff was supposed to be delivered 3-26-24. They delivered on Easter Sunday 3-31-24 and several pieces of furniture were damaged. The claim process in a nightmare and they only cover 60 cents on the pound of the item. I would not use these people.
By Tom F.
Response from Open Road Relocation LLC· May 8, 2024
Hello Mr. Fargo. We’re sorry you feel that way, but let me clarify couple couple of things. A record show we contacted you about delivery for updates about seven times. There was no guarantee delivery date on your move. It was a standards contract up to 30 business days delivery. For any guaranteed move, you will need to sign up with a PGS delivery. With that said getting your items five days after the required date out of California to Texas it’s extremely fast speed. The usual transition time from the Ready date to delivery delivery takes more than two weeks for any company. And you can check that out if you don’t believe us. Regarding the insurance, every client has an option of purchasing additional insurance or bringing their own insurance. You chosen to use the FREE Insurance that we provide That was given to you with no additional cost. That is the reason that it covers so little because it’s a basic DOT requirements insurance. Again everything we have stated in this response is verifiable on your bill of lading the department of transportation, website, and all the other available resources. We are truly sorry you feel that way But I believe we perform this Move with the utmost diligence and care. Thank you for your feedback
May 8, 2023
Fast and professional service packed…
Fast and professional service packed all of our stuff Will was very attentive to our needs.
By allen G.
Apr 27, 2023
Moved from California to New Mexico
Moved from California to New Mexico, everything went went well still unpacking but had a pleasant experience thus far.
By John S.
Response from Open Road Relocation LLC· May 2, 2023
Thank you for your feedback
Apr 19, 2023
Amazing service
Amazing service, the owner went above and beyond to make sure all my specifications were met to the standard I needed. Thanks!
By Katy T.
Response from Open Road Relocation LLC· May 2, 2023
Thank you for your feedback
Apr 19, 2023
Great company that actually cares about…
Great company that actually cares about the quality of service they provide. The entire team went above and beyond and I am grateful for how smoothly the move went. Highly reccomend.
By Samir E.
Response from Open Road Relocation LLC· May 2, 2023
Thank you for your feedback
Dec 28, 2022
Good experience!
Good experience with this company!
By Jake
Response from Open Road Relocation LLC· May 2, 2023
Thank you for your feedback

Open Road Relocation LLCReviews of openroadrelocation.com

Rating distribution

What customers rate

About Open Road Relocation

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Open Road Relocation LLCReviews of openroadrelocation.com

Rating distribution

What customers rate

Open Road Relocation reviews

Amazing Communication

The communication is great up until…

Fast and professional service packed…

Moved from California to New Mexico

Amazing service

Great company that actually cares about…

Good experience!

About Open Road Relocation

More in Moving & Storage, Texas

A Better Tripp Moving & Storage

Leland's Barns

3 Men Movers

Panthermovers

Open Road Relocation reviews

Amazing Communication

The communication is great up until…

Fast and professional service packed…

Moved from California to New Mexico

Amazing service

Great company that actually cares about…

Good experience!