OPASReviews of opas.com

Response from OPAS· Dec 6, 2022

Helen, thank you for taking time to post a review. We don't have a Simon here at OPAS, either presently or at any time in the past. We don't have anyone that has a name even close to this name, phonetically or even starting with an S. Can you further describe the person, or maybe you have the wrong company? We haven't had any problem cases like you are describing. Would you be willing to email to [email protected] and provide an account number so we can verify you are a customer of ours? We would be happy to address any concerns if you email us and help us figure out if this is really OPAS that caused some concern, and then try to get to the bottom of it. We'll await your email.

Response from OPAS· Jun 30, 2021

We appreciate the comment that high shipping costs are not a problem. We're sorry that there was not awareness that it is always a shipper's obligation to visually make sure that all products inside a package or shipment match exactly with what the commercial invoice says they are. Since we are responsible in the event something is shipped that shouldn't be shipped, all packages must be opened and contents identified, both at OPAS and at all other package forwarders. At OPAS, all contents are displayed in our system so that customer can view and if needed, ask for more info or photos. The customer then has the opportunity to identify discrepancies between what they expect and what is shown as the package contents, and they can do this from the point we register the items to their account until the item is being prepared for shipping. Unless the customer requests otherwise, the contents that are registered are always the same contents that are shipped. For this specific complaint, if more information can be provided, we would be happy to address it more specifically.

Response from OPAS· Jun 30, 2021

If you're willing to provide more info, we'd be happy to address the issues specifically. Its difficult to comment without knowing what went wrong.

Response from OPAS· Jun 30, 2021

Carrier charges for shipping a package will always be based on rounded up numbers, so we have no choice but to follow that rule since we won't know until time of shipping if a package will be sent by itself or consolidated, we show rounded up weights in our system. 1.1 lb is going to be 2 lb, for example. Additionally, we don't remove any packing materials or change packaging until time of shipping, so again, the whole package weight could easily show as higher than just the product itself. At the time of shipping, the box and the packing materials used are always selected based on the ethic that we make the package as small or as light as possible, thereby reducing the cost to the customer. Package consolidation and special packing are always followed as the customer requests. Especially with consolidation, there's no benefit to OPAS for NOT consolidating when the customer requests this. In this specific case, weights were taken multiple times but for some reason we were unable to convincingly convey the fact that we had no control over the shipment weight since a box and packing materials always add to the weight, beyond the total of the products themselves. We had zero reason to keep the weight higher as this causes not just a loss of customer, but also the markup is the same for a lower weight or a higher weight, so we stand to gain nothing. Depending on the carrier chosen and the level of carrier service chosen, our shipping prices can greatly differ from other forwarder options. We do attempt to provide the most economical service to all of our customers but we do not try to compete in price (for the services we provide) with certain very low-cost no-frills forwarders. We provide service well beyond what most package forwarding companies provide, in terms of not just customer service, but also in flexibility of services provided and the integrity of the information we provide to all of our customers.

Response from OPAS· Jun 30, 2021

Depending on the carrier chosen and the level of carrier service chosen, our shipping prices can greatly differ from other forwarder options. We do attempt to provide the most economical service to all of our customers but we do not try to compete in price (for the services we provide) with certain very low-cost no-frills forwarders. We provide service well beyond what most package forwarding companies provide, in terms of not just customer service, but also in flexibility of services provided and the integrity of the information we provide to all of our customers. A scam happens when a customer has no way to know of a cost, or action until its too late. With OPAS, we try our best to educate our customers about our prices, our procedures and anything else about how we do business. All information, including pricing, is posted on our website and we offer phone calls (we answer all calls), email, and social media avenues for people to contact and inquire about any issue including price. We do this because once a customer sends something to us, we have little recourse but to either ship at our normal price, or return to sender via someone's free label or at the cost of the customer. We really do our best to prevent these scenarios, but if a customer doesn't wish to look at our website or contact us via the many channels available, there isn't much we can do.