Buyer beware
Buyer beware. They offer zero support but if you want to return then, they make you submit pictures and then they give you the run around. I’ve been WEEKS with customer service. They send you to a site to do the label and which won’t work, then they say you are outside the window, then they say they will make an exception and send you a label then they don’t.. TOTAL SCAMMERS. These are worse than crocks quality wise. Don’t buy them and don’t fall for their “easy returns BS” is all lies! SCAMMERS!
By Anne Marie C.
Response from Oobend· May 18, 2026
Anne Marie, reading this stopped me — I went back and read our entire email thread with you from the beginning. You first reached out on March 29, and Emily replied to you that same evening. Three weeks went by before you wrote back, and we responded the same day. You chose Option 3, and we sent your return instructions the same day. When you told us the portal wasn't working and the return window had already closed, Emily still made an exception and manually issued a return label for you. When you said it hadn't arrived, she re-sent it that same evening with the label attached directly to the email — because we didn't want you waiting another day. Every email, we read. Every reply, a real person types — not a template. Oobend is a small team, and every customer is a real human to us, not a ticket number. If anything is still unresolved on your end, please reply to our most recent email — the label is in there, and I will personally see this through.