They responded within 3 minutes per…
They responded within 3 minutes per email when I had sent that my bank blocked my (international) payment. So helpful!!! Got my ticket right away without questions asked.
By Saskia W.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
583 reviews
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We provide verifiable flight reservation for visa application process.
Onward Ticket (onwardticket.com) has 583 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 526 reviews with 5 stars · Clear filters
They responded within 3 minutes per email when I had sent that my bank blocked my (international) payment. So helpful!!! Got my ticket right away without questions asked.
By Saskia W.
Very good! They help me a lot!
By Guilherme Prade S.
Service is spectacular!!! I’ve made a mistake and the company was so helpful about it, 10/10 would recommend it
By Aviv
Perfect 👌👌 very useful !!!
By Simon
First time writing a review like this. Felt compelled to as the customer service was exemplary. I accidentally entered a wrong email address for my ticket so didn’t receive it and they helped troubleshoot the issue quickly, found the transaction and issued a refund. It’s customer service like this that will keep me as a user of the service.
By Michael B.
They let me correct a mistake in hte name for free!
By Ayzeymur
Gosh, this is a remarkable service. The support team person that helped me deal with my boo boo (Honey) was remarkable. As a customer we all know hard it is when customer support are inflexible. This normally is from an inflexible process; onward ticket is certainly a company that relates to their customers. I salute you all. Thank you.
By Luke G.
Excellent customer service! Made a mistake and was fixed within 10 minutes.HIGHLY RECOMMEND
By Adriaan C.