UpKeep Maintenance ManagementReviews of onupkeep.com

Easy to use and yet very powerful CMMS program. It has been wonderful to keep all customer assets organized and preventive maintenance organized.

Awesome Global Support from their team. We operate in a different country and the team is always available to assist with queries.

UpKeep has been a Great platform for our business to keep track of work orders and jobs in a "Live" format. Notes time are easily entered and viewed by multiple personal. All concerns or issues are felt with on a personal basis immediately! I've had nothing but great experiences with Ryan himself and crew. UpKeep has saved us money and made us profit by more accurately helping us see what time and materials have been used on a job, and helping us bill accordingly. Multiple notes help alleviate confusion between multiple employees on projects, and any future warranty claims. Thanks For a great product!

Everything works great. Still waiting on hourly pm scheduling from app for Android.

Have request Custumer services and tech support to fix iOS Issue and never get fix

Love the product

I really have enjoyed Upkeep, and I was very surprised to learn our staff seems to enjoy it as well. We are a 1 full-time and 1 part-time maintenance team in an old facility with 18 other employees, so we are constantly trying to stay on top of a huge variety of issues. So far Upkeep has helped me stay organized and has improved our departmental communications a lot. It is free to add the 18 employees to our account as requesters, and now I usually receive requests promptly when people see problems. It was not that way before Upkeep, since our grounds are very spread out, and people felt like they didn't want to "bother me with small issues" by texting or calling me. Now the issues are easy for me to assess by priority, there is record of the issues, and I can assign them to other workers or even 3rd party contractors if I need to. When I update work orders, those it pertains to are automatically informed if they choose to use their notifications. At first the cost was a bit of a leap for us, since we have tight budgets and are a non-profit. I tried it out and maxed out my work orders, then made the leap once I learned it was half-price for non-profits. So far the Upkeep team has been very responsive to any issues I've had, and they have helped me resolve a few glitches. The only downsides for me are that a few glitches can sometimes cost valuable time. They are responsive to the issues, but I may not be able to text with them over an hour to try and resolve it. But I sincerely appreciate that they are working on it. It is not as customizable as I would like... You cannot rearrange the defaults for how the app opens, so you need to adjust filters every time. For example, I would like to see past due items and time sensitive items first, but I constantly have to close out my backlog items (ones w/ no due date) first. If it remembered my preferences it would be easier, so I could choose to see only work orders for this month etc. You can filter it that way, you just have to filter it each time you open the app. If I had a bigger team I could see this being more of a problem, since it doesn't remember your filter preferences, thus costing you more time, fumbling with the app (i.e., whose work orders you want to see, sorted by date, etc.). Another area of concern is in recurring work orders. I love the idea of recurring work orders because my work is so seasonal/cyclical. It helps me plan for the future and stay organized. However, the recurring work orders always seem to get a bit glitchy: duplicates show up, changes you make disappear, it shows next years work orders too far in advance.... All in all, these are small annoyances that I hope will be ironed out. At the end of the day, Upkeep has worked for me with a staff that's not very tech inclined, and they actually seem to like it. That makes me happy, and improves our communication, timeliness, and productivity. If the glitches got ironed out it would be 5 stars no question.

Very good portal by which to centralize our building management requirements. Ticket based system and asset management allows us to properly schedule repairs as well as ongoing maintenance and we are able to track equipment failures over time so we can make better decisions on whether to repair or replace. Plans to roll this out further and use in other departments of our facility. Really great app!