Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
312 reviews
OnPay | Payroll + HRSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Growing businesses love OnPay for its flexible payroll and HR. It gets top customer ratings from Trustpilot, it’s PCMag's "Best Value," and named "Best Payroll Software for Small Businesses" by the experts at Business.com. Pay employees in minutes, automate taxes, track time and attendance, and sync payroll to QuickBooks or Xero instantly. Starting at just $49 plus $6 per person each month for payroll, a full set of HR tools, and the option to add benefits in all 50 states — the best value among premium payroll providers.
OnPay | Payroll + HR (onpay.com) has 312 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
312 approved reviews, newest moderated first
OnPay saves me again! The chat function at OnPay helps me get payroll right. With the crazy new rules around FFCRA, things didn't work the way I expected. OnPay was there to help me get everything sorted out before submitting payroll, avoiding costly mistakes. They are helpful, knowledgeable and friendly.
By Martin
OnPay is excellent to work with! Their support team is wonderful, quick and knowledgeable and they go above and beyond, I feel like a truly valued client. Great pricing, easy portal to navigate. I switched to OnPay from another provider and am very happy with them and glad that I did.
By LB
I have used OnPay since 2017 and it's been one of my best business decisions to date. Everyone at OnPay is incredible. Their chat feature is available whenever I need it (during normal business hours) and every time I have a question or issue someone is there to help me walk through the problem and get it fixed real time whether it's a payroll problem or question about integration with my QuickBooks. They have always been ready to help me get my issues resolved. Running payroll is a breeze and importing it into Quickbooks is even easier. All the tax and payroll reports I could possibly need are at my fingertips. They have a fantastic team of people always ready to help me and the service is simple to use.+
By shannyn H.
I'm a one-man LLC, and was kind of lost when it came to payroll and taxation issues. Thank goodness I found OnPay. Easy to use and affordable, they're like having an in-house payroll manager. I get email reminders of when to visit the website and run my semi-month payroll. I could issue myself a check, as my agency's only employee, but OnPay conveniently makes an ahc deposit. And I don't worry about reporting or forwarding taxes to the government. OnPay does it all.
By Jeff D.
The OnPay system is extremely user friendly and their customer service is outstanding. My questions are always responded to promptly, and their customer service personnel treat me as a family member. I have never once regretted my decision to choose OnPay for our payroll needs.
By Bruce M.
Love the OnPay service, the dashboard is very easy to use. The customer service is incredibly helpful and I have had a great experience using OnPay.
By Hunter P.
OnPay has been running payroll for 4 years and has made it extremely easy for my employees and me to use their website. If I have a question I send them a message and respond within 24 hours depending on the time I send them the message. OnPay offers great services.
By Hirving S.
OnPay is my favorite DIY payroll provider. Support is solid, pricing is great, it's easy, beautiful, and a real ease to work with. Only thing I've requested is to allow for CSV uploads to quicken the data input process.
By Customer
