onlinetires.comReviews of onlinetires.com

BE WARE!!! They don't even deserved 1 star. I placed an order on 8/17/21. They gave me the tracking #, but when I tracked it, it only showed that the label was created, nothing else. So I called them. They said there was an issue with the shipment. Therefore, they gave me another tracking #. Again, it showed that label was created, but nothing else. I called them and emailed them. They replied back on 9/9/21 acknowledged that there was a problem in shipment and asked if I want to wait to reprocess. I told them no, and I wanted my money back. No response after that. On 9/28, got an email saying that they want to confirm that I already received my tire. I told them that I did not received it, and I wanted a refund. They did not give me a refund, so I've decided to file dispute through my credit card company. The resolution came back today saying that because I canceled the order, the dispute was invalid. I'm taking the next step to continue with this dispute. DO YOURSELF A FAVOR, DO NOT ORDER ANYTHING FROM THEM!!! THEY ARE A SCAMMER!!!

So I ordered from this company recently, a Nexen n5000 265/30/22. I received instead 265/30/19. Since it is the wrong product I decided to get a refund. It took them two months to refund the money and it cane back 66 dollars short. Apparently because they don't refund the shipping. An absolute joke, wrong item was sent and they still wont pay for the shipping and took way to long to even process the refund. And horrible customer service when talking with them about the issue. Wont make the same mistake again.

This company is a joke. Comparison price but only after tax and shipping is added. So, that means they get to keep the $30.00 per tire. I’d rather give it to the State for taxes than give them the extra profit. Went with Tire Rack. They matched the prices and gave a 30.00 discount to make it even 40.00 less at the out the door price. Lesson learned. Tire Rack is best. A trusted company.

After confirming price and availability from Online Tires salesman John Munguia, I ordered two Cooper Discoverer STT Pro tires. Upon receiving delivery confirmation for TWO tires I drove an hour to my shipping-service store to find that only one tire had been delivered. I immediately emailed Mr. Munguia, who replied, “The shipping department just informed me that the warehouse that shipped out the tires only sent 1 tire because the other one was defective. We cannot locate another one of these at this time. We can either offer you a different tire or a refund.” I did not bother to ask Mr. Munguia three obvious question: Why was I not advised of this problem PRIOR to shipping only one tire? Why was I charged for two tires when only one was available? Why would I want one “different” tire? I requested a return-shipping label (in case I could not find a match), located and ordered a match from Tires Easy, and emailed Mr. Munguia to process a refund for the unshipped tire. He told me to “reply to the email that you received with return shipping labels. That is the department that will be refunding you, not me.” In other words, this salesman was happy to be responsible for the sale, but not for helping when his sale went bad. I obliged and was told by “customer service” that Online Tires would process my refund AFTER I returned the TIRES they shipped! I emailed twice more (the second time including Mr. Munguia) to clarify that Online Tires only shipped one tire and that I wanted a refund for what they failed to ship, and was twice told, “In order for us to process refund (sic) we need to receive the tires that you received.” Had I read before placing my order the many complaints lodged with the Better Business Bureau against Online Tires, I would not have attempted to do business with a company that apparently employs staff willing to participate in unethical practises. Whether or not Online Tires remains in business much longer remains to be seen, but I WILL be repaid for the unshipped tire – even if I have to travel to collect the funds in person. This review has been posted at a variety of sites in an effort to protect others from being ripped off by Onlinetires.com. Online Tires' partnering sales outlets and competitors, the Better Business Bureau, PayPal, my charge-card company, and Cooper Tires have all been offered or provided copies of my allegation-supporting correspondence.

after almost 10 days of waiting I received only 1 of the ordered tires and it was also inconsistent with the product that I have purchased. When I inquired about the problem they just hang up on me and never responded again to my calls..... don't be fooled by their advertising!

I ordered 4 Goodyear tires, two in one size (for the fronts) and two in another size for the rears. They gave me a price which was good. Once I got the email showing they had been ordered the price was higher. Chris (the salesman I worked with) failed to mention that $75.00 of it would come off in the form of a rebate. I wasn't happy with that since he never told me but I'll let it slide. He says he already filled it out for me and submitted it. Okay. The two front tires show up but no rears. I called and left a message. 2 days later I get an email from Goodyear stating the rebate was filled out wrong. I called Chris, and he said to forward him the email and my receipt and he will correct it. 2 days later I get another email from Goodyear stating that it is still not corrected. I called Chris and emailed him and no answer. This was Wed 8/11 and today is 8/14 and still no answer. On 8/13 I get another front tire, so now I have 3 front tires and no rears. I called Chris again, and it goes right to voicemail. I called customer service 9 times before someone answers. I spoke with "David" and I tell him what is going on and to just send me a return label for the three tires. I was over at this point. They can't get the rebates done right, so there is a very good chance I'll be screwed out of the $75.00 and they can't even send the right tires out, or return any calls. He says he will send me the return label as soon as we get off the phone. You guessed it. No return label. I called again and spoke to "Kameel", and she said that the return label will be issued in 24 hours. Still nothing. It gets better. I come home today with a 4th front tire! Yup. I have 4 tires the same size when my invoice clearly shows that there should be two of one size and two of another. So, now I have to call back on Monday to see if I get an answer, and hopefully get the return labels or I'll contact my CC company and get it taken care of through them. I will not be screwed out of over $1,200.00

BEWARE Tire never delivered and no refund yet after 12 days I will dispute on my credit card do not use onlinetires.com or do not use them on walmart markerplace

These are the worst tires ever, I do not know how the attorney general for the state allow these people to be in business. The customer service is useless because they take no responsibility for the products they sell, so please be advise purchase at your on risk. I recently purchase4 tires and 2 tires were warp and had bubbles in them.