onlinetires.comReviews of onlinetires.com

Terrible company, horrendous customer service! I do not recommend buying from online tire.

These guys did me good I was a little worried after reading the reviews so maybe they've changed change their ways but I had received exactly what I ordered and was satisfied so if they continue I'd at least give them another chance if you got a bad taste or start small or whatever but they didn't do me bad at all so that's why I'm leaving this review I was happy with them if the service is like that I'll continue to buy stuff from them if the service changes with me I'll write a review on that but otherwise they did a good job they checked back off and answered all my emails so

You can't get through to them by phone, they want you to communicate by email. They take days to respond. They sent me 19" tires with 17" rims. I requested to return the next day. It took 5 days to get a return authorization. I've been trying to get them to cancel the lease and I'm getting nowhere. They received the order but giving me a hard time to cancel the lease. This is the worst experience I've had with a merchant.

I had a great experience. Got it within a week. My experience wasn't like other reviews. I would order from them again.

Ordered tires on Saturday received them on Wednesday. Just as I ordered no issues with them. The only reason I’m giving 4 stars is the lack of communication. They never did give me a tracking number

Two tires ordered, one received. Tried to get a replacement for the one that got lost, and was told to return the one I got instead. After returning, they only refunded me for one tire, the one they received. Have been trying to figure things out with them, and already lost hours in the process. Unsuccessful so far

Best experience I've ever had purchasing wheels online. I submitted a price match inquiry and had a response via text within hours. John with customer service, not only matched the lower price I found, but also beat the price. Spoke with him directly, and John made the ordering process smooth as glass and I recieved my wheels in 3 days. Couldn't ask for a better experience. I will definitely give them my business in the future.

Ordered 2 tires and they sent 2 mismatch tires. Will not respond to my complaint. Called many times with no answer or returned call. Never Trust Online Tires