OnlineorchardsReviews of onlineorchards.com

THIS COMPANY HAD TERRIBLE CUSTOMER SERVICE. I ordered two cherry trees (rainier and Black Tartarian) from online orchards back in may 2026. I planted these trees, dug the correct holes with length, width and depth, made sure the two trees had plenty of water. I put a tree skirt around it as a weed barrier, mulched it to ensure water , made sure the mulch was not around the base of the trunk, put a trunk guard at the base of the trunk, put a tree stake to support in windy conditions. One of the two trees that I ordered went into what I thought was immediate transplant shock. I babied that tree to make sure it had the appropriate amount of water over the next few weeks and it just hasn’t done anything. I did a scratch test on the trunk and it is dead. There is no sign of life. I’ve called these people multiple times and left messages. They do not call back. I’ve reached out to them on contact us three times and they have not contacted me back in any form or fashion I would NEVER use this company again ever and I would hope nobody reading this would as well. EXTREMELY DISSAPOINTED!

I put in an order over $1000 through Home Depot, supplied by Online Orchards. Delayed shipping for a few weeks, then received a different variety and smaller size than ordered: 3 gallon instead of 5 gallon. The 3 gallon cost half as much as 5 gallon. Home Depot gave me half my money back but what a hassle. Had to return four plants that were dead. I message Online Orchards and never heard back from them. If ordering through a vendor like Home Depot, beware of these guys. Scammers.

Beware of this online retailer. I never got my order. I’ve called couple of times plus sent a few emails. Calls keeps going to a Google voicemail and not one response from any of the emails. Last email ai sent was to cancel the order and asking for a refund, still no answer. Currently fighting the charge through my CC.

They never sent my order. They created a shipping label 2 weeks after I placed my order, but never shipped it. They do not answer their phone. I left several voicemails, no response. I sent multiple emails, no response. I requested cancellation and a refund after a month, no response. My next step is going to be filing a dispute with my bank to get my money back. They have incredibly poor customer service and a poorly run business.

Do not purchase anything from these people. They do not answer e-mails or the phone. 2 weeks to ship 1 plant and it has been sitting on their dock for over a week now. Fedex is waiting to pick it up. It will take another week to get to me. It will be dead or die shortly after I get it. Run away.

I would not even give this company one star. BUT: I HAVE TO CONTINUE WITH MY REVIEW..... MY INDEPENDENCE NECTARINE TREE ARRIVED DEAD. FROST DEATH. I SENT THEM PICTURES OF EVERY BRANCH WITH OBVIOUS FROST DEATH ON IT. THEY WANTED ME TO CUT THE BARK AND SEE INSIDE. I SEEN NO POINT THE TREE ARRIVED DEAD... AND TOOK 3 PLUS WEEKS TO ARRIVE THRU THE MAIL FROM THEIR SHIPPING DATE. THEN I WAS TOLD IM GETTING A NEW TREE. (THAT WAS THREE WEEKS AGO) I CONTACTED THEM ABOUT MY REPLACEMENT. WANTED ME TO SCRATCH THE BARK AND SEE IF ITS ALIVE I SENT THEM PICTURES OF IT BURNED IN MY DIRT PILE. I ORDERED THE TREE IN FEBRUARY AND THIS IS STILL ON THE TABLE. P.S. I THINK THEY PLAY THE WAIT GAME UNTIL THE CUSTOMER GIVES UP. I WILL NOT BUY ANY THING FROM THEM EVER AGAIN. I STILL HAVE NOT RECEIVED MY PRODUCT FROM THEM.

ordered a month ago, emailed 4 times = crickets worst company EVER

Very poor customer service experience with Online Orchards. They charged my card immediately after I placed my order, but more than a month later I still have no trees, no shipping update, and no response to phone calls or emails. I understand delays can happen, but completely ignoring customers is unacceptable. I expected much better service and communication