OnlineLiquor.comReviews of onlineliquor.com

ordered a bottle of whiskey but received another brand of whiskey in the box sent from onlineliquor.com. Sent an email (no phone number available) to them and i did receive a response to send back a picture of the wrong bottle and delivery box. Sent this multiple times - no response. Sent multiple more emails . . . no response. Timely delivery but wrong product. If you want good fast service and want to gamble on whether you get what you ordered online, then most certainly use this merchant!

Do not buy from onlineliquor.com. One of my Blantons bottles seal broke and had leaked through the shipping box. I paid for shipping insurance. They did respond to my email stating what had happened. All they did was offer a 10% discount on future orders. I have ordered through other sites and had much better experiences. Stay away from onlineliquor.com

On line liquor shipped me an open bottle of Weller 12 year bourbon. When I received the shipment the bottle was opened and leaking. I Had paid for shipping insurance and also left a $46.13 tip for the order of 7 bottles of bourbon. This bottle represented $324.99 out of a $1013.89 order. The company responded to my email saying that leakage is normal but I would not expect 3 or 4 ounces. The Weller 12 has a screw cap and it was opened and looks like someone had a shot on me. Company does not have a custome service tel Number and only responds to email. I received the shipment Dec 1 2023 and as of today Jan 16 2024 they have not rectified the situation. I have sent emails and pictures of the opened bottle but no action on their part. I would stay away from onlineliquor.com since they have no sense of customer service. At the very least do not tip or waste your money on the insurance or tip since they are just an extra revenue grab that goes into their pockets. Over the past month they kept making promises to rectify the opened bottle issue but never followed through.

I placed an order to onlineliquor.com on November 25 and was charged $270 from my paypal account. On November 27, I received an email that stated my delivery address was missing a unit number. I replyied and corrected it that day . On November 29th, I was emailed a UPS signature required, tracking number. I saw that the order was being shipped to Charlotte NC, which I thought was unusual because I live in Wisconsin. The tracking number's delivery was scheduled for Monday December 4th. I was going to be out of town and on Monday morning I contacted UPS to change the delivery date to Thursday December 7th. During my call I was informed by the UPS agent that the tracking number I just gave them was being delivered to someone with a different name and address than I just gave them and the delivery was to a NC address. I WAS SHOCKED so I immediately sent several emails to onlineliquor.com, one through the string of emails on my email account and one through thier web site "contact section" stating all the above information. 10 hours later, I received a reply to my email string that said "We made a mistake, we are out of stock and will send the shipment to you when it comes in on Thursday" and the other response just several minutes from the first one gave me a new tracking number that stated the delivery was going to be on Tuesday. The second tracking number had a name and address that again wasn't mine. The email said this was the name and number I gave them on my order, which was completely false. I am diputing the charge and should I receive my order I will reverse that decision.

Purchased $425 bottle and wasn't home to collected from delivery guy. So ups send it back it was a busy time in my life and I forgot about it. And So did they. So convenient for them not to contact me or return me founds. 2 months latter I checked credit card and surprise I didn't see refund tried to call them but another surprises no phone # I wrote email with order number got now answer. A week latter another email and a third one than they were kind enough to inform me that there 25% restocking fee. WOW. Better than nothing so I've asked to refund what's left of my $425 and than I wrote another email asking for what's left and another. 10 EMAILS TOTAL proofs that they are not worth of my or your time. Fact that the bottle went back to them and they did not react and hopped I will forget (and they were close) makes the scam artists . They charged my card in May got my 258.45 back after struggle in September.

Do not order from this company, no one is there to reply or help you. You will not even be responded to, they just ignore you. Criminals ripping you off.

I ordered a bottle of Colonel Taylor I paid for the insurance. According to policies it should have been signed for because it was alcohol. Also according to policies again if it was not delivered, damaged, or stolen it would be replaced. I tried communicating through email, but now no response. I have been ghosted by this company. The phone nubs I found on them just gives me a busy signal.

Half of the order was right. 5 emails and 2 phone calls and no one responds to help fix the issue. still was charged full price, and charged for 2 different gift wrapping. The card looked like it was written by a second grader. seriously! I recommend going else where!!!!!! if i could give a worse score i would