Saturday, November 7, 2026 · Customer reviews of US businesses
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172 reviews
Onlinecomponents.comSelect a line to read only those reviews.
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Onlinecomponents.com, founded in 1999, is an authorized e-commerce distributor of electronic components featuring over one million part numbers for purchase exclusively over the internet. The site features over 350,000 in-stock part numbers from a selection of more than 250 premier brands like Mean Well USA. We offer a one-stop shop offering customers a broad product offering spanning active, passive, interconnect, and electromechanical. Users can search this vast inventory of product by part number, keyword, product category, or manufacturer.
Onlinecomponents.com (onlinecomponents.com) has 172 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
172 approved reviews, newest moderated first
I requested corrugated esd pads for electronic manufacturing. They were very quick to establish communication and get my business. Once payment was received, they became a ghost. Its been 2 months and all of my attempts to reach them just hits dead ends! DO NOT BUY FROM THIS COMPANY!
By Chris P.
I ordered qty of 16 psl-cnnt-v (v= 5 pack) and when it shipped they only sent me 16 pcs not 16 packs of 5 as I ordered. I talked with customer service and he agreed that they did not fulfill my order and he was going to ship out the rest of what I ordered immediately Fast forward 6 weeks and I had still had not received my order that they promised. No call, they were assuming i would just go away... Call into customer service and they say oh well you don't understand that it says 5 pack but we sell them per piece... Well why does the description state that it comes as a 5 pack? They tell me it doesn't matter and that they do not sell them in 5 packs. I tell them that they have 2 different parts listed and one is sold individually and the other is sold in a 5 pack and they disagree. They call me back a few times to let me know that they are discussing with the managers and they will work to a resolution. They say that they will take the 16 pcs. that they sent me back and refund my money. I wish they would have told me this 6 weeks ago instead of me waiting for these devices and counting on them being delivered. They still have not changed the description of this part, this is what I consider the "old bait and switch" this company should have honored what I ordered, fixed the glitch in their system and went on with their business. But instead they offered a return due to not having the inventory available, look it up on their website and they show how many they have in stock and it would be enough to complete my order... Fed up with dishonest companies that don;t understand that when you order something, you are counting on them to fulfill your order, just as they depend on you to pay for your order. This really grinds my gears... What this company just stated in the reply is still false, they changed the per package to per each after I pointed this out to them. I took screenshots of this and they had 2 different part #'s 1 per each and 1 per package (package in the description indicates 5 pieces per package). You had it advertised as 5 pieces and then after you found out the mistake you update your website accordingly, but still misrepresented your fulfillment to the order already placed SMH... That is a bait and switch. And instead of being upfront about it they just didn't even bother informing me after several "product specialists and managers reviewed the order and my complaint and decided not to call me back and I had to call asking where the rest of my order was that they said was going to ship out in full... Do not recommend this company whatsoever.
By ryan H.
Response from Onlinecomponents.com· Jun 30, 2017
Hello Mr. Hasser, We apologize. Your issue should have been addressed immediately when it first arose. I don’t know why this did not occur. The initial reply you received from someone here was incorrect. Had they contacted our product specialists they would have provided the correct answer. Panduit does use a packaging size identification suffix to identify their small package and large package put ups but he product itself is priced and sold Per Each not Per Package. With regard to the product you purchased, PSL-CBNT calls out this product put up as 1 lockout per package. PSB-CBNT-V calls out this product put up as 5 lockouts per package at a discounted per lockout price due to the higher quantity per package. As shown on our web site, both are priced/sold “Per Each” not “Per Package”. Our web site product description does not include any reference to a quantity or packaging. If you are referring to the “Supplier Standard Pack” entry in the “Specs” block which shows a quantity of 5, this only identifies Panduit’s standard quantity per package. As shown in the definition available by clicking on the associated icon: “This information is provided for customers who prefer to buy in multiples of the Manufacturer’s Standard Package Quantity. Minimum Order Quantities and Required Order Multiples are presented with our price and availability information.” As you mentioned – your need was for 80 (16 x 5) which we do not have in stock currently. Per our RMA department you agreed to accept a FULL refund for the misunderstanding. If it’s any consolation when we did a search on findchips.com we found that our pricing is in-line and also lower than the majority of our competitors who sell at the “per each” price for the same part: http://www.findchips.com/search/PSL-CBNT-V. Purchasing 80 total pieces at other distributors would have cost more than if ordered from us, if you were able to accept a backorder. We again deeply apologize for the inconvenience this may have caused and we hope you will consider us again in the future.
We purchased from onlinecomponents a few times over the past couple years when stock was unavailable from our primary vendors. Pricing was always good and we had no issues up until they shipped the wrong part for an order of terminal blocks. Gave them a call to start the RMA process and provided the reason for return over the phone. Received an automated email a short time later asking for more information. Even though I had already shared this information over the phone, I took the additional step of sending pictures of the incorrect parts they had shipped and also a picture of the part that should have been shipped. We halted production thinking they would get us the correct part immediately. A week later I received an email apologizing for the delay and was reassured they would get to it soon. We are now three weeks out and they are totally unresponsive. Multiple attempts on our end have been made to push things along. Pretty clear that customer support is not a priority. We aren't a big customer by any means (maybe 5K in parts over the past two years), but we certainly won't be risking another purchase with these folks.
By Andy H.
Response from Onlinecomponents.com· May 26, 2017
HI Andy, We're really sorry for your poor experience with our RMA process. We'd love to investigate this further for you and see what we can do to turn this around for you. Can you please share what your order # or RMA # is so I can look into this personally? Feel free to reach out here, via Direct Message on Twitter (https://twitter.com/onlinecomp) or Facebook (https://www.facebook.com/onlinecomponents/) as well. We'd love the opportunity to make this right as we do care about our customers. -DW.
Previous review removed by reviewer. OOPS, wrong company. Online components is great. This review was meant for "electronic components online" a different company
By Mike U.
Response from Onlinecomponents.com· Oct 26, 2016
Hello Mike we apologize you had a negative experience. Can you advise what your order # was? Is there a way we contact you directly to discuss this further?
smooth order. bought 3 parts in minutes - parts got to me in just a few days along with my invoice. Will come back again soon. thank you.
By amir F.
Response from Onlinecomponents.com· Oct 26, 2016
Hi Amir, we're glad you had good experience hope to hear from you again soon.
I purchase a MIL relay in February 2016 and they supplied the wrong item. They will not refund me for their mistake. They don't know what customer service means and always fail to reply to my emails. They are evasive and should not be trusted. Do not buy from them.
By John K.
Response from Onlinecomponents.com· Oct 26, 2016
Hello John, can you advise what your order # was? Is there a way we contact you about this order? We do typically offer an RMA service when customers are not satisfied with a purchase. Please let us know the best way we can followup.
I live in Alaska. I purchased a $12 relay. The web site indicated flat rate shipping ($6.95) but then they schwacked me for $28. After some back and forth complaining over a couple of days, someone in authority conceded that they couldn't calculate UPS Ground shipping to Alaska. Really? 15 years in business and they couldn't give a guess? Anyway, they made it right. The salesman said he would take my recommendation to their web team to clarify their shipping policy on their site. He also refunded the difference between what was flat rate shipping and what they charged me. The individual there really stayed on top of the situation until it was resolved, and I appreciate that. Would I do business with them again? It depends on the cost of the item and the cost of the shipping. I would have to place a substantial order for the shipping to be worth it. It has been a long time since I've been stung with high shipping (and handling) from a company. This will serve as a reminder to slow down and take a good look at an unknown vendor before I make the purchase. I Googled the part number and a half dozen prices pop up, with Onlinecomponents being the cheapest. Then the shipping drives it up to the most expensive, and I didn't know what the charge was until after I placed the order. Misleading? You bet! Intentional? I don't think so based on their willingness to work with me on the problem.
By John
Restock fees and minimum order limits are awful. Go elsewhere for your stuff if possible.
By Keith H.
