CitiReviews of online.citi.com

I AM SENIOR CITIZENS I HAD SEVERAL TRANSACTION WITH THE BANK THEY OFFERED ME CREDIT CARD I ACCEPTED AND I USED THE PROMOTION THEN I FIND OUT THEY HAVE ANOTHER PROMOTION I WENT TO THE BRANCH TO GET THE NEW PROMOTION AND I WAS APPROOVED TO GET 60,000.00 POINTS PAY ANNUAL FEES $95 SPEND $4000.00 I DID NOW THEY DENIED MY POINTS WHY THAT I HAD THE SAME PROMOTION EARLY I LOST $95 SPENDED $4000 LOST AN OPPORTUNITY FROM ANOTHER BANK OF $750 WAS SAME TIME THAT I WAS APPROOVED I AM NOT SURE WHY I CHOOSE CITI BANK I COMPLAINED TO THE MANAGER HE MADE A PHONE CONTACT TO REPORT IT AND GAVE ME AN EMAIL ADDRESS TO CONTACT WHICH I DID BUT THEY ARE NOT RESPONDING I MADE SEVERAL ATTEMPT IS NO WAY TO GET A SATISFACTION I GOOGLED AND FIND OUT THAT SAME PROBLEM WITH OTHER CLIENT SAME SENARIO IT LOOK LIKE THE SYSTEM DID NOT DETECTED. THAT I HAD PRIVIOUSLY SAME PROMOTION IT IS NOT MY FAULT I ONLY KNOW I HAVE CITI CARD WHICH ONE WAS NEVER MY CONCERM TO REMEMBER THE BANK HAVE TO HONOR THE TRANSACTION AND TAKE THE LOSS FIX THE SYSTEM SOFTWARE AND DETECT SAME SITUATION FOR FUTURE THANKS MY NAME IS ROSE D

This is the worst bunch that has ever existed. I opened a new checking account in October. I tried to make a transfer tomorrow brokerage a day or two later. I was told the funds had to settle for 6 days. They had the full amount in a few minutes. No doubt the true reason behind the extreme delay was their desire to profit from it while denying the owner with the actual right to so any access. From that point on every attempt to communicate with them was met with a bot so poorly programmed it was rare that communication happened at all. My money to be used to generate income, was doing that, but only for them and they used various tactics to keep it that way. After 3 weeks I tried a different strategy that wasn't previously considered due to the amount of time, expense, and effort involved. Without giving any hint of my plan, I drove 3 hours one way to the nearest branch, told the teller what was going on drew out the entire amount and closed the account. After reading reviews I realized how lucky I was. The first similar instance was a 90 day nightmare, soon to be followed by a 200 day example. Citi online, as a group has malicious intent. If you risk any involvement, expect a continuing nightmare beginning with your first attempted transaction and a degree of loss caused by them that begins at extremely unreasonable and ends when and at a figure they choose. In my case due to their actions keeping me unable to make financial trades the loss was well into five figures. Anyone that reads this then risks dealing with them needs someone to get a court order to keep their funds safe. With luck the court will act in time to keep losses to a comparable minimum.

A whole bunch of fees after closing the card. $100 in annual fee charged the day after I closed account.

Worst customer service. I ring, no one answers. Complete online request asking questions, no reply. Have a Creidt Card I cant use as I cant get hold of anyone.

just horrible customer service.

You should only apply for this card as a backup, not your main one. The customer service is terrible — slow, unhelpful, and downright frustrating. Their verification process is a nightmare: they ask for your SSN, card number, security word — basically every detail possible — and after all that, you still end up waiting 20 days for some outdated physical letter to complete verification. Don’t even think about using this as your primary card. They have a habit of blocking your card without notice, leaving you stranded in the worst moments. Save yourself the headache — this card is more trouble than it’s worth.

This whole week every time I tried to log in there was technical difficulties. Seriously every day?

New customers are supposed to receive a new customer bonus of $325 but it was unclear you needed to apply via a link. I called to receive new customer bonus and told I was ineligible even though I am a new customer. I am already ready to switch banks every time I’ve called them it’s been a disaster another time I called I was merely requesting a direct deposit form required by my employer that was never sent even though she told me I would be receiving it in the next 2 business days it never came.