GoodyReviews of ongoody.com

The goody gift selections are nicely curated and widely diverse whether securing a goody gift for a loved one or for yourself. There is something for everyone to cherish and enjoy.

It is magnificent experience I am a new

My workplace let me order a gift from Goody but Goody sent me the wrong item. Even the packing slip didn’t match the item I ordered. Getting in touch with a human at Goody was challenging as their first point of contact is a chatbot. After a day I reach out again and a human finally responds. I emailed them proof that they sent me the wrong item and they tell me they need to reach out to the team to figure out next steps. Mind-boggling. Well despite this being a pretty straight forward issue and solution, they’ve yet to get “back in touch”. Goody may have the worst customer experience of any online retail I’ve ever encountered.

Awesome will definitely alway recommend

Awful customer service. One of those platforms where if things go well it is probably fine and I was even impressed with their selection and UX design at first. But when my gift never arrived, I could not get a person to connect with. They rely solely on "AI Assistants" which is super helpful if it eventually leads you to a service support team but it does not. This is not human-centered and I hope they change their approach.

Gave plenty of choices that were very diverse and good price ranges. All kinds of gifts for all types of people. Can't go wrong with any but it is very hard to choose!

This is a scam company. They do not refund what you don't spend, and when you try to spend your balance, they change it to charge your card again anyway. They should be investigated and put out of business.

I used this platform to send holiday gifts to my team. I had to go in and add my payment information several times even though I can see the correct information in my dashboard. Several of my gifts are still "in processing" or "accepted" after 30 days. When you contact customer support, it's just a bot that makes no sense in its replies and sends you on a circular reference. I will never use this site again. Very embarrassing and time consuming to tell employees I am still figuring out where there gifts are.