Future MotionReviews of onewheel.com

Customer service is terrible, they take ages to respond. You can't make a deal with them because they won't honor that deal. They send copy paste mails when you have issues as soon as they find out you're from EU.

Very anti repair. Cannot disconnect battery without destroying whole board

Bought a brand new board from an authorized dealer shop, but got an issue with connecting to the charger. The dealer doesn't allow me to exchange and I have to contact onewheel by myself, which they never respond. So... Don't buy it unless you can unpack and check it from the store.

They have an amazing product but… Customer service is terrible, they take days to get back to you. Their boards aren’t user repairable, I would like to replace my own battery. Many products are know to come defective out of the box.

- Horrible warranty policy - Invests in anti-right-to-repair practices - Will not sell replacement parts for your device - Takes legal action against 3rd party parts producers - Has horrible communication with the community around their products. - The latest product (GT) is a safety risk, and FM has sent no notice to consumers - Only one service centre world wide - Engineered certain parts to fail (maghandle) - Continuously fails to meet shipping deadlines I do not reccomend buying from this company. I was initially happy with my purchase, but now my device needs repairs, and I am left hanging.

Company is very anti repair, won't even sell replacement parts like most other electric skateboard manufacture's. Customer support is horrible, won't address issues with problematic hardware. Won't be buying another OneWheel again.

Run! Run as far away for this company, you won't find a company that is so anti customer friendly eventho their product is good. Riding up a hill with more then 18% elevation voids your warranty, changing grip tape on the footpads voids warranty and a lot more brainless BS like this. New GT boards ghosting or customes receiving boards dead on arrival. Someone is going to get hurt soon. Buy something else with you money and at least get a decent customer service.

Wish I read these reviews before I purchased my Pint. Used it a handful of times but haven't used it for months. Plugged it in for 6 hours but the unit won't come on. Reached out to FM's website and supplied the serial number and described the issue. 9 days later but still no response. Didn't respond to my message on social either. After reading these reviews and looking at my own experience, I don't think their business model accounts for repairs. A $500-$800 repair doesn't make sense for a $1,100 device. They must expect customers to purchase new Onewheels. :(