Damage goods
We purchased one smart board,it was delivered damaged, we received very little assistance with the issue. Someone eventually returned our calls and it was replaced with another damaged board. We had to get a third smart board and so far everything has been fine. We had to pay for three installations and two removals, which was extremely expensive and the company was not willing to compensate us for any of the expense. We are looking to purchase another smart board but we will not be making the purchase with this company.
By Boys and Girls C.
Response from OneScreen· Aug 16, 2019
Hello Boys and Girls Club, thank you for your candid feedback. We absolutely dropped the ball. Our own internal miscommunication regarding policies for damaged product led to a very poor experience on your part. If we haven't said it before now, we apologize for the time and expense incurred by Boys and Girls Club. Your Account Representative, Roy, will contact you as we are hopeful that you might give us another opportunity to do right by you. We want to earn your trust and the chance for your team to experience the commitment we have to reliable customer support and our products.